Department Manager - Arbor Place

H&M•Douglasville, GA

1d•Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational, visual, and omni customer experience while understanding the department’s strengths, opportunities, and competitors. The manager analyzes sales and budgets and develops plans to optimize results and profits. The position oversees customer service, product presentation, fashion and trend awareness, department operations, and cost-efficient management. It also leads recruitment, onboarding, performance management, development, scheduling, communication, and succession planning for the team. The manager works with the in-store Visual Merchandiser team, ensures store procedures and legal requirements are followed, and oversees opening and closing the store. The role maintains sales floor and back-of-house standards, stock levels, garment care and cycle routines, fitting-room processes, pricing presentation, and in-store omni services and technology. The posted expected base salary range is $23.56–$27.09 per hour. This is a non-exempt, hourly role.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious, supportive, and an effective communicator.
Analytical problem-solving ability and capability working with numbers and managing statistics.
Achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Own the total omni customer experience in the store and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure customer service is provided throughout the store.
Identify department strengths and commercial opportunities, analyze sales and budget goals, and create plans to optimize results and profits.
Ensure the team promotes products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure correct fitting-room, checkout, transaction, return, exchange, and administrative routines.
Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Share knowledge and skills, collaborate and plan with the in-store Visual Merchandiser team, and give and receive feedback.
Plan and schedule the team and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed; participate in relevant onboarding, training, and development courses.
Maintain a clean and tidy sales floor, back of house, and stockroom; ensure high-quality visual and commercial product presentation and garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery-to-presentation process, and fitting-room routines follow standards, using provided tools and technology.
Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in accordance with global and local guidelines and strategies.
Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k) retirement plan.
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave and paid time off, including a community day to serve the local community.
Development opportunities and access to a global talent community.
Colleague Resource Groups (CRGs) for community and networking.