Department Manager - San Juan

Nike • San Juan, PR

1d • Onsite

About The Position

The Department Manager, referred to as a Coach, leads a team at Nike Factory San Juan and is the face of NIKE. This is a high-volume, fast-paced retail role focused on customer service, team leadership, and store performance. The manager guides customers, trains team members, implements NIKE Service Principles, and represents the NIKE brand and culture of sport.

The role leads, coaches, and inspires team members to deliver an excellent customer experience while ensuring they feel included and supported. It uses retail expertise to advance store growth strategies, build community partnerships, and contribute to business results. The position is full time, 34–40 hours per week, including nights and weekends, with work schedules that may also include mornings and holidays as needed.

Requirements

• Three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Demonstrated ability to recruit, build, and lead high-performing teams.
• Proficiency in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
• Proven ability to use tools for conflict resolution and employee coaching and counseling.
• Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

• Lead a team that helps keep all store functions running seamlessly.
• Attract, assess, and onboard future teammates to ensure the store is staffed.
• Equip store employees with the tools needed to succeed in their day-to-day responsibilities.
• Lead the store team and business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
• Manage the product life cycle from the stockroom through visual merchandising and onto the sales floor.
• Train the team and implement NIKE Service Principles.
• Coach and inspire team members to deliver excellent customer experiences and help them feel included and supported.
• Use retail expertise to drive store growth strategies and develop community partnerships.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
• 401(k) plan and CERA.
• Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits starting on the day of hire.
• Accrued paid time off and holiday pay.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
• Nike, Converse, and Jordan discounts for the employee and family, up to 50% off.
• Optum Employee Assistance Program support at no cost for the employee and family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed