Ramp Supervisor, San Juan Station

Tradewind • San Juan, PR

4d • Onsite

About The Position

Tradewind Aviation is seeking a safety-focused Ramp Supervisor to lead below-wing operations at its San Juan station. This hands-on position is accountable for the safe, accurate, and timely execution of scheduled and charter flight turns involving the company’s PC-12 operation. The supervisor directs ramp assignments, aircraft marshalling and parking, baggage movement, cabin and catering readiness, GPU support, fueling coordination, passenger vehicle positioning, foreign-arrival support, and ground support equipment control.

The Ramp Supervisor ensures the team follows the Tradewind Ground Operations Manual, station procedures, Safety Management System reporting requirements, airport rules, and aircraft-specific limitations. The role requires ongoing coordination with Operations, Dispatch, Flight Crews, Maintenance, CBP/FIS personnel, FBO partners, and station leadership. The position works primarily outdoors in a fast-paced airport ramp environment and requires schedule flexibility, including rotating shifts and extended hours as operational needs require.

Requirements

• High school diploma or equivalent.
• At least two years of airline, airport, FBO, or ground-handling experience, including supervisory or team-lead responsibility in a high-tempo ramp environment.
• Practical knowledge of aircraft marshalling, wing walking, baggage and cargo movement, aircraft turns, fueling coordination, GPU support, cabin readiness, and ground support equipment.
• Working knowledge of airport markings, movement and non-movement areas, FOD prevention, aircraft safety circles, AOA driving, PPE, access control, and restricted-area procedures.
• Ability to read and apply the Tradewind Ground Operations Manual, station SOPs, aircraft-specific procedures, safety instructions, operational checklists, and baggage documentation.
• Clear, disciplined radio and in-person communication skills and ability to coordinate with internal teams, CBP/FIS personnel, FBO partners, and ramp teams.
• Leadership, accountability, situational awareness, sound judgment, and ability to stop work and escalate concerns promptly.
• Professional fluency in English.
• Availability for rotating shifts, early mornings, nights, weekends, holidays, and extended hours based on operational needs.
• Valid driver’s license with an acceptable driving record and ability to obtain and maintain SIDA, AOA driving, CBP access, and other required airport credentials.
• Ability to complete required background screening and safety-sensitive drug and alcohol testing.
• Ability to use email, radios, mobile communication tools, and operational reporting systems.
• Ability to stand, walk, bend, kneel, and climb and work around aircraft and ground equipment for extended periods.
• Ability to repeatedly lift, carry, push, or pull baggage, cargo, supplies, and equipment weighing up to 70 pounds, with assistance when required.
• Ability to operate ground support equipment, vehicles, radios, and standard ramp tools after required training and authorization.
• Ability to work safely outdoors in varying weather and near operating aircraft, vehicles, noise, and exhaust.

Nice To Haves

• Additional education in aviation, operations, logistics, safety, or a related discipline.
• PC-12 ground-handling or towing experience.
• Spanish proficiency.

Responsibilities

• Lead daily below-wing operations for scheduled service, private charters, and irregular operations; use the Daily Sheet and operational updates to assign personnel and confirm coverage for arrivals, departures, and aircraft turns.
• Conduct shift briefings and maintain radio communication with Operations, Dispatch, Flight Crews, Maintenance, and ramp personnel about aircraft status, parking, baggage, fueling, and operational priorities.
• Confirm ramp readiness before aircraft movements, including FOD inspection and availability of personnel, passenger vehicles, baggage carts, GPU, chocks, cones, wands, and other assigned ground support equipment.
• Supervise PC-12 marshalling, wing walking, parking, chocking, coning, engine-start clearance, and departure-area checks in accordance with company procedures and aircraft safety-circle requirements.
• Ensure aircraft towing and repositioning are performed only by trained, qualified, and authorized personnel using approved equipment and procedures.
• Direct inbound and outbound baggage functions, including bag-room coordination, PPBM and manifest reconciliation, interline transfers, baggage-cart security, timely delivery, and escalation of missing, damaged, or misrouted bags.
• Verify cabin readiness before boarding, including cleaning, catering coolers and snack baskets, bottled water, required cabin materials, and proper handling and documentation of regulated garbage.
• Coordinate GPU support, fueling requests, fuel-truck status, aircraft servicing, and equipment placement with Flight Crews and approved service providers; address spills, defects, and unsafe conditions promptly.
• Oversee passenger vehicle positioning and ramp-side passenger movement, ensuring vehicles follow speed limits and passengers are protected from aircraft, propeller, vehicle, and equipment hazards.
• Supervise foreign-arrival ramp support, including staging personnel and equipment, securing aircraft, deplaning passengers before cargo access when required, and transferring baggage to the designated CBP/FIS process point.
• Coordinate ramp support for FBO and wing-to-wing charter movements, including aircraft positioning, baggage transfer, fueling, cabin service, and communication with Tradewind representatives and FBO personnel.
• Enforce PPE, AOA driving restrictions, ramp speed limits, access control, safe aircraft approach angles, spotter requirements, and restrictions on unsafe backing near aircraft.
• Inspect and control company vehicles, tugs, tow bars, GPUs, baggage carts, radios, keys, and ramp supplies; remove defective equipment from service and coordinate repair, replacement, fueling, charging, and secure storage.
• Train, coach, qualify, and document ramp personnel on PC-12 familiarization, marshalling, towing, baggage, cabin service, GSE, regulated garbage, radio communication, FOD prevention, and station procedures before independent assignment.
• Stop operations when unsafe conditions, unclear instructions, equipment failures, aircraft damage, security concerns, or procedural deviations are identified; secure the area, notify the appropriate leader, and resume only after evaluation and authorization.
• Report aircraft damage, injuries, spills, near misses, hazards, security events, and operational irregularities through required company and SMS channels; complete accurate shift logs and turnover documentation.

Benefits

• Comprehensive health and voluntary insurance plans.
• Retirement plan with company match.
• Paid time off.
• Standby travel on select Tradewind Aviation scheduled flights.
• Discounted standby travel benefits on numerous major and regional U.S. and international airlines.
• Career path with opportunities for growth and advancement throughout the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED