Anthropologie Department Manager - Service & Styling

Anthropologie•Ela Township, IL

23h•$23 - $24•Onsite

About The Position

The Service and Styling Manager directs service, selling, and styling to create an engaging and inspiring store environment. The role includes developing team members, collaborating with key partners, and supporting store operations and visual needs. The manager leads customer experience and selling efforts, supports the Store Manager with local events and talent initiatives, and oversees service and styling programs. The role also contributes to sales planning, product flow, omni operations, store standards, and communication across the team.

Requirements

At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Anthro brand fan.

Responsibilities

Lead by example in providing extraordinary service and empower the team to use key performance indicators to set team and zoning goals.
Teach associates to create a frictionless customer experience using technology to transact in the moment, upsell, and build clientele.
Provide associates with tools to deliver elevated, individualized service and styling experiences and cultivate customer connections.
Support the Store Manager in curating events and experiences that reflect local customer and community interests and drive brand engagement.
Oversee training, development, and accountability for the CEM program, building a culture focused on service and sales.
Drive the styling program by empowering styling team members to build relationships, generate business, and mentor associates.
Support the Store Manager in identifying and onboarding external talent, and invest in employee engagement to retain a diverse team and support internal growth.
Use brand resources to support employee development, recognition, and team-building initiatives, including the SPARKED Journal.
Contribute to sales forecasting and scheduling to optimize peak selling hours, and use Company tools to identify merchandising opportunities in product placement, outfitting, and stock levels.
Take an active role in opening and closing, restocking, maintaining standards and cleanliness, addressing IT and facilities issues, and loss prevention.
Support shipment receipt, processing, security tagging, and product preparation for the sales floor; oversee omni processes to maintain fill rates and brand organization standards.
Help create an inclusive environment by amplifying voices and seeking and advocating different perspectives.
Share product knowledge, current trends, brand messaging, and store priorities through daily team touchpoints.
Set individual sales goals and selling expectations to cultivate a collaborative selling environment.
Provide the Store Manager with insights and feedback about customer and staff experiences.