About The Position
A fast-growing healthcare company is seeking a Department Manager / People Manager to lead a team of patient service representatives. The role owns the department’s day-to-day performance, supports a positive patient experience, and helps build the team as the company grows. Healthcare experience is not required. The company describes the opportunity as potentially growing over time into a broader operations leadership role. The position is based in Brooklyn, NY and offers compensation of $100,000–$130,000, based on experience.
Requirements
- Solid professional work experience.
- Excellent people skills and the ability to communicate naturally and build trust quickly.
- Comfort working in a fast-moving, growing environment.
- Organization, accountability, and a solutions-oriented approach.
Nice To Haves
- Experience leading or managing people.
- Healthcare experience; it is a plus but is not required.
Responsibilities
- Manage, coach, and motivate a team of patient service representatives.
- Set clear expectations, track performance, and hold the team accountable.
- Help recruit, onboard, and train new team members as the department grows.
- Build a positive, high-energy culture where people want to stay and do great work.
- Ensure patient calls, questions, and issues are handled quickly and professionally.
- Handle escalated or sensitive situations and resolve them with care.
- Maintain high and consistent service standards across the team.
- Take ownership of the department, identify problems, and solve them independently.
- Improve workflows, scripts, and processes so the team operates more smoothly as volume grows.
- Report team performance and key metrics to leadership.
- Grow with the company into a broader operations leadership role over time.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
