Department Manager/Area Supervisor

Ross Dress for Less•Kansas City, MO

About The Position

The Department Manager/Area Supervisor manages and supervises areas assigned by the Store Manager, following company policies related to customers, associates, and merchandising. The role includes learning all phases of store operations. When the Store Manager is absent, the Assistant Manager leads the entire store operation to ensure company standards and best practices are consistently met. This position supports store performance and daily operations through scheduling, payroll administration, expense control, associate recruiting and development, customer service, merchandising, safety, and loss prevention. It directly supervises all non-exempt Associates.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist with analysis of store reports, evaluate controllable expenses and store performance, and communicate variances from company standards to the Store Manager.
Ensure associates are scheduled to meet business objectives and comply with scheduling requirements.
Ensure compliance with State, Local, and Federal regulations.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Accept special assignments as directed by Leadership.
Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt Associates; ensure compliance with Ross personnel policies and procedures.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan, adjusting to current business trends.
Promote safe behavior, ensure associates understand emergency operating procedures, uphold company safety policies, and help facilitate monthly safety meetings.
Treat customers, associates, and leaders with respect and demonstrate courtesy, friendliness, and professionalism.
Recognize associates through company recognition programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach Retail Associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the company brand, maintain a professional appearance under the Dress Code, and reinforce the Dress Code.
Maintain a clean, neat, easy-to-shop store environment and high housekeeping standards with contracted maintenance personnel and Ross Associates.
Ensure recovery, sizing, and markdowns meet company standards through teaching, task assignment, and follow-up.
Ensure merchandise is presented and organized according to company merchandising guidelines and promptly processed to the sales floor within the expected timeframe.
Train associates on Loss Prevention awareness and store shortage goals; demonstrate integrity and honesty and safeguard confidential information, payment information, and merchandise.
Maintain a strong customer service presence on the sales floor, engage customers and associates, and uphold the Loss Prevention Awareness Program.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.
In the Store Manager’s absence, lead the entire store operation to maintain company standards and best practices.
Directly supervise all non-exempt Associates.