Department Lead - Outdoor Power Equipment

Rural King•Hillcrest, OH

About The Position

The Department Lead plays a pivotal role in ensuring efficient and effective operations in the assigned department. The role oversees inventory management, recovery, price changes, planogram sets, cleanliness, and adherence to the indoor merchandising guide. The Department Lead also provides customer service, supports front-end transactions or loadouts as needed, uses office and retail equipment, and participates in cross-training and learning initiatives. The position has no supervisory responsibilities.

Requirements

At least 2 years of retail experience with knowledge of the specific department.
Excellent verbal and written communication skills.
Ability to listen actively, ask relevant questions, and provide thorough and articulate responses.
Adaptability to changing priorities, unexpected challenges, and evolving business needs.
Ability to navigate ambiguity and uncertainty with a flexible mindset.
Strong problem-solving skills to identify and address issues quickly.
Ability to remain composed and focused during high-pressure situations.
Ability to prioritize tasks, meet deadlines, and maintain attention to detail.
Ability to review and analyze information carefully to identify errors or inconsistencies.
Comfort navigating computer systems and software.
Excellent interpersonal and communication skills.
Excellent customer service skills.
Ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
Ability to maintain a seated or standing position for extended durations.
Ability to lift, push, and/or pull at least 30 pounds repetitively and 31–50 pounds intermittently.
Ability to use a ladder and/or pallet jack.
Ability to navigate and access all facilities.
Ability to communicate verbally in person and via electronic devices.
Close vision for computer-related tasks.

Responsibilities

Follow the indoor merchandising guide to maintain consistent department and signing standards and appealing displays.
Monitor and maintain accurate inventory through stock counts, scanning outs, reconciling discrepancies, and replenishing inventory from the stockroom or top stock.
Oversee recovery to keep the department neat, organized, and visually appealing.
Coordinate and execute price changes, including updating pricing labels and signage with relevant teams.
Implement playbook features and planogram sets according to company guidelines and standards.
Maintain department cleanliness and orderliness, and enforce sanitation and safety protocols.
Provide customer service using the customer engagement model, answering questions, locating products, and addressing concerns.
Support the front end by processing transactions or loadouts as required.
Use general office equipment, including a telephone, copy machine, fax machine, calculator, and computer.
Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
Participate in cross-training for flexibility across departments and responsibilities.
Participate in training programs, workshops, webinars, and other learning initiatives.
Provide friendly, proactive, and professional support to internal and external contacts, addressing inquiries and issues promptly.
Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.

Benefits

401(k) plan with a 100% match on the first 3% of contributions and 50% of the next 2%.
Healthcare plans.
Virtual doctor visits.
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
15% associate discount.
Dave Ramsey’s SmartDollar Program at no cost to associates.
Associate Assistance Program.
RK Cares Associate Hardship Program.
24/7 Chaplaincy Services.
Opportunities for professional growth and development.