Department Lead - Apparel

Rural King • Monaca, PA

1d • Onsite

About The Position

The Department Lead plays a pivotal role in ensuring the efficient and effective operation of the assigned apparel department. The role oversees inventory, recovery, price changes, planogram sets, cleanliness, and adherence to the indoor merchandising guide to maintain company standards and provide an appealing shopping environment. The Department Lead also assists customers, supports front-end transactions or loadouts as needed, operates retail and office equipment, and participates in cross-training and learning initiatives. There are no supervisory responsibilities.

Requirements

• At least 2 years of retail experience with knowledge of the specific department.
• Excellent verbal and written communication skills.
• Ability to actively listen, ask relevant questions, and provide clear, thorough responses.
• Adaptability to changing priorities, unexpected challenges, and evolving business needs.
• Flexible mindset and ability to navigate ambiguity and uncertainty.
• Strong problem-solving skills.
• Ability to remain composed and focused in high-pressure situations.
• Ability to prioritize tasks, meet deadlines, and maintain attention to detail.
• Ability to review and analyze information carefully to identify errors or inconsistencies.
• Comfort navigating computer systems and software.
• Excellent interpersonal and communication skills.
• Excellent customer service skills.
• Ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
• Ability to sit or stand for extended durations.
• Ability to lift, push, and/or pull at least 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to use a ladder and/or pallet jack.
• Ability to navigate and access all facilities.
• Ability to communicate verbally with others in person and via electronic devices.
• Close vision for computer-related tasks.

Responsibilities

• Follow the indoor merchandising guide to maintain consistent department and signing standards and appealing displays.
• Monitor and maintain inventory by conducting stock counts, scanning outs, reconciling discrepancies, and replenishing stock from the stockroom or top stock.
• Oversee recovery to keep the department neat, organized, and visually appealing.
• Coordinate and execute price changes, updating pricing labels and signage as needed.
• Implement playbook features and planogram sets according to company guidelines and standards.
• Maintain department cleanliness and orderliness and enforce sanitation and safety protocols.
• Provide customer service by answering inquiries, locating products, and addressing concerns using the customer engagement model.
• Support the front end by processing transactions or loadouts as required.
• Use general office equipment, including telephones, copy machines, fax machines, calculators, and computers.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross-training for flexibility across departments and responsibilities.
• Participate in training programs, workshops, webinars, and other learning initiatives.
• Provide friendly, proactive, and professional support to internal and external customers, addressing inquiries and issues promptly.
• Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and 50% of the next 2%.
• Healthcare plans.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% associate discount.
• Dave Ramsey’s SmartDollar Program at no cost.
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 chaplaincy services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed