Apparel Lead
About The Position
The Apparel Lead is the in-store expert for their department and, with guidance from the Assistant Store Manager and Store Manager, helps execute brand standards and create a positive teammate experience. The role focuses on delivering excellent customer service, providing direction to teammates, and leading by example through empathy, optimism, collaboration, and resilience. The Lead supports hiring and team development, plans and organizes department work up to 30 days ahead, and strategically delegates tasks to ensure standards, programs, and processes are executed. They help maintain merchandising and presentation standards, assist with general store supervision, train and coach teammates, and foster an inclusive environment where teammates and customers feel welcome and respected. The role also supports the broader store team, follows safety and loss-prevention procedures, and performs other tasks assigned by management.
Requirements
- Flexible availability, including nights, weekends, and holidays.
- Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15 to 35 lbs., up to 25 times per hour.
- Ability to stand or walk for extended periods, up to 4 hours.
- Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for short periods, up to 2 hours continuously.
Nice To Haves
- Prior retail sales experience or other customer-focused experience.
Responsibilities
- Support building and hiring a strong team by observing in-store interviews and department tours.
- Build a people-first culture by connecting with teammates throughout the store and contributing to a culture of trust, respect, and recognition.
- Plan, organize, and control work up to 30 days in advance with guidance from the Assistant Store Manager, including aligning workforce with assignments, game plans, projects, and store events.
- Strategically leverage teammates to meet brand standards, execute daily programs and processes, and delegate tasks according to priority.
- Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Assist the store leadership team with general store supervision in accordance with applicable Company policies and procedures.
- Train teammates on company procedures and programs, including onboarding new teammates and cross-training current teammates.
- Coach and develop oneself and others, providing hands-on instruction and explaining the purpose behind tasks, plans, and processes.
- Lead by example and help teammates understand how their responsibilities support organizational goals and an exceptional shopping experience.
- Create an inclusive store environment where teammates and customers feel welcome, safe, and respected.
- Follow safety, loss-prevention, and standard operating procedures, and maintain the confidentiality of Company information.
- Support the team across the store with an all-hands-on-deck approach.
- Perform other tasks as assigned by management.
Benefits
- A generous suite of benefits.
- Compliance with applicable state paid leave requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
