Department Lead - Guest Service Lead

Steins•Waukesha, WI

About The Position

The Department Lead assists and partners with the management team to provide leadership, enthusiasm, and integrity in advancing the company’s Mission, Vision, and Values. The role helps execute the company’s MVV, focuses on results, supports team development, and helps provide an exceptional customer experience. The Department Lead should be friendly, positive, helpful, and team-oriented, showing respect for team members and customers.

Requirements

Passion for horticulture, yard and home décor, and seasonal merchandise.
Exceptional leadership qualities while remaining approachable, confident, and knowledgeable.
Exceptional communication and interpersonal skills.
Ability to train and develop sales associates.
Time-management and multitasking abilities.
Strong organizational and problem-solving skills.
Ability to adapt and change based on specific situations.
Ability to interpret reports, training materials, operations manuals, and other documents.

Nice To Haves

Horticulture knowledge.
Skills operating personal computers, POS systems, and various software packages.

Responsibilities

Provide an exceptional customer experience by greeting and engaging customers, maintaining outstanding standards, demonstrating product knowledge, and following customer service guidelines.
Work with management to train and coach associates in business operations and product knowledge.
Adapt management style and approach to situations to achieve desired results.
Foster a respectful work environment for associates.
Manage staff efficiently to maintain an exceptional customer experience.
Maintain a clean and safe environment across fixtures, shelves, the backroom, bathroom, and sales floor in accordance with company policies.
Support compliance with company policies and procedures, including dress code requirements.
Maintain appropriate merchandise stock levels, quality, and presentation.
Ensure signage is current and properly displayed.
Maintain accurate product inventory, including on-hand counts and timely receipt of goods.
Use POS and computer systems for tasks including cash management, opening and closing tills, markdowns, customer returns, and sign creation.
Perform other duties as needed to meet business needs.