Guest Service Lead

The Fresh Market Inc • Louisville, KY

8d

About The Position

The Guest Service Department Lead supports the Guest Service Department Manager in delivering an exceptional guest experience and making everyday eating extraordinary. The role helps lead and develop the team, ensures the department is welcoming and well presented, supports smooth daily operations, resolves problems, and acts as manager when needed. The position reports to the Guest Service Department Manager and promotes leadership, hospitality, excellence, and teamwork.

Requirements

• At least 1 year of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills and the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.
• Ability to lift, push, or pull up to 50 pounds by oneself.
• Ability to stand or walk for long periods, including up to 4 hours without a break or as required by law.
• Ability to perform repetitive hand and arm movements, grasp, bend, reach, and work around extreme temperatures.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

Nice To Haves

• Associate’s degree in business, retail management, or a related field, or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or a high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.
• Teach and coach team members to support their development and celebrate their successes.
• Step in as acting manager when needed.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401K contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time off purchase plans.
• Medical, dental, vision, disability, and life insurance for individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed