Department Lead - Hardware/tools

Rural King • Altoona, PA

1d

About The Position

The Department Lead oversees the efficient and effective operations of an assigned department at Rural King. The role covers inventory management, recovery, price changes, planogram and feature execution, cleanliness, merchandising standards, and customer service. The Department Lead may also support front-end transactions or loadouts, use retail and office equipment, and cross-train to assist across departments. This position has no supervisory responsibilities.

Requirements

• At least 2 years of retail experience with knowledge of the specific department.
• Excellent verbal and written communication skills.
• Ability to listen actively, ask relevant questions, and provide clear, thorough responses.
• Adaptability to changing priorities, unexpected challenges, and evolving business needs.
• Ability to navigate ambiguity and uncertainty with a flexible mindset.
• Strong problem-solving skills.
• Ability to remain composed and focused in high-pressure situations.
• Ability to prioritize tasks, meet deadlines, and maintain attention to detail.
• Ability to review and analyze information carefully and identify errors or inconsistencies.
• Comfort navigating computer systems and software.
• Excellent interpersonal and communication skills.
• Excellent customer service skills.
• Ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
• Ability to sit or stand for extended durations.
• Ability to lift, push, and/or pull at least 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to use a ladder and/or pallet jack and navigate and access all facilities.
• Ability to communicate verbally with others in person and via electronic devices.
• Close vision for computer-related tasks.

Responsibilities

• Follow the indoor merchandising guide to maintain consistent department and signing standards and appealing displays.
• Monitor inventory through stock counts, scanning outs, reconciling discrepancies, and replenishing stock from the stockroom or top stock.
• Oversee department recovery to keep the area neat, organized, and visually appealing.
• Coordinate and execute price changes, updating pricing labels and signage with relevant teams.
• Implement playbook features and planogram sets according to company guidelines.
• Maintain department cleanliness and orderliness and follow sanitation and safety protocols.
• Provide customer service by answering inquiries, locating products, and addressing concerns.
• Support the front end by processing transactions or loadouts as required.
• Use general office equipment, including a telephone, copy machine, fax machine, calculator, and computer.
• Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
• Participate in cross-training for flexibility across departments and responsibilities.
• Participate in learning initiatives such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional support to internal and external customers.
• Demonstrate Rural King's values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and 50% of the next 2%
• Healthcare plans
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% associate discount
• Dave Ramsey’s SmartDollar Program at no cost
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed