Department Lead - Pets/Birds (Illinois)

Rural King•Marion, IL

1d•$18 - $21

About The Position

The Department Lead oversees the efficient and effective operations of an assigned department at Rural King. Responsibilities include inventory management, scanning outs, recovery, price changes, planogram and feature implementation, department cleanliness, and following the indoor merchandising guide. The role also provides customer service, supports front-end transactions or loadouts as needed, uses general office and retail equipment, and participates in cross-training and learning initiatives. The position has no supervisory responsibilities.

Requirements

At least 2 years of retail experience with knowledge of the specific department.
Excellent verbal and written communication skills.
Ability to actively listen, ask relevant questions, and provide thorough, articulate responses.
Adaptability to changing priorities, unexpected challenges, and evolving business needs.
Flexible mindset and ability to navigate ambiguity and uncertainty.
Strong problem-solving skills.
Ability to remain composed and focused in high-pressure situations.
Ability to prioritize tasks, meet deadlines, and maintain attention to detail.
Ability to review and analyze information carefully to identify errors or inconsistencies.
Comfort navigating computer systems and software.
Excellent interpersonal and communication skills.
Excellent customer service skills.
Ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
Ability to sit or stand for extended durations.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31–50 pounds intermittently.
Ability to use a ladder and/or pallet jack and navigate and access all facilities.
Ability to communicate verbally in person and via electronic devices.
Close vision for computer-related tasks.

Responsibilities

Follow the indoor merchandising guide and maintain consistent department and signing standards and appealing displays.
Monitor inventory levels, conduct stock counts, scan outs, reconcile inventory discrepancies, and replenish inventory from the stockroom or top stock.
Oversee recovery to keep the department neat, organized, and visually appealing.
Coordinate and execute price changes, including updating pricing labels and signage with relevant teams.
Implement playbook features and planogram sets according to company guidelines and standards.
Maintain department cleanliness and orderliness and enforce sanitation and safety protocols.
Provide customer service by assisting with inquiries, locating products, and addressing concerns.
Support the front end by processing transactions or loadouts as required.
Use general office equipment, including a telephone, copy machine, fax machine, calculator, and computer.
Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
Participate in cross-training for flexibility across departments and responsibilities.
Participate in training programs, workshops, webinars, and other learning initiatives.
Provide friendly, proactive, and professional support to internal and external customers and colleagues.
Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.

Benefits

401(k) plan with a 100% match on the first 3% of contributions and a 50% match on the next 2%.
Healthcare plans.
Virtual doctor visits.
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
15% associate discount.
Dave Ramsey’s SmartDollar Program at no cost to associates.
Associate Assistance Program.
RK Cares Associate Hardship Program.
24/7 Chaplaincy Services.
Eligible associates may receive overtime pay in compliance with applicable laws.