Department Lead - Pets/Birds

Rural King•State College, PA

About The Position

The Department Lead oversees the efficient and effective operation of the assigned department, including inventory management, recovery, price changes, planogram sets, cleanliness, merchandising, and customer service. The role maintains consistent department and signing standards, appealing product displays, accurate inventory, and a safe, orderly shopping and working environment. The Department Lead also supports front-end operations as needed, participates in cross-training and learning initiatives, and provides professional support to customers and associates while demonstrating Rural King’s values.

Requirements

At least 2 years of retail experience with knowledge of the specific department.
Excellent verbal and written communication skills.
Ability to actively listen, ask relevant questions, and provide clear, thorough responses.
Adaptability to changing priorities, unexpected challenges, evolving business needs, ambiguity, and uncertainty.
Strong problem-solving skills.
Ability to remain composed and focused under pressure.
Ability to prioritize tasks, meet deadlines, and maintain attention to detail and accuracy.
Comfort navigating computer systems and software.
Excellent interpersonal and communication skills.
Excellent customer service skills.
Ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
Ability to maintain a seated or standing position for extended durations.
Ability to lift, push, and/or pull at least 30 pounds repetitively and 31–50 pounds intermittently.
Ability to use a ladder and/or pallet jack and navigate and access all facilities.
Ability to communicate verbally with others in person and via electronic devices.
Close vision for computer-related tasks.

Responsibilities

Follow the indoor merchandising guide to maintain consistent department and signing standards and appealing displays.
Monitor inventory through regular stock counts, scanning outs, reconciling discrepancies, and replenishing stock from the stockroom or top stock.
Oversee department recovery to maintain a neat, organized, and visually appealing area.
Coordinate and execute price changes, updating labels and signage as needed.
Implement playbook features and planogram sets according to company guidelines and standards.
Maintain department cleanliness and enforce sanitation and safety protocols.
Provide customer service by answering inquiries, locating products, and addressing concerns.
Support front-end operations by processing transactions or loadouts as required.
Use general office equipment and operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
Participate in cross-training for flexibility across departments and responsibilities.
Participate in learning initiatives, including training programs, workshops, and webinars.
Provide friendly, proactive, and professional support to internal and external customers and associates.
Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.

Benefits

401(k) plan with a 100% match on the first 3% of contributions and 50% of the next 2%.
Healthcare plans.
Virtual doctor visits.
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
15% associate discount.
Dave Ramsey’s SmartDollar Program at no cost to associates.
Associate Assistance Program.
RK Cares Associate Hardship Program.
24/7 chaplaincy services.
Opportunities for professional growth.