Department Computer Support Specialist 3 - Sheriff's Office

Pierce County • Pierce County, WA

3d • Onsite

About The Position

The Pierce County Sheriff’s Office is hiring a Department Computer Support Specialist 3 for its IT Unit. This new supervisory role oversees two Department Computer Support Specialist 2 positions and provides technical support to departmental staff in desktop support, hardware and network setup, testing, security, inventory, and troubleshooting. The IT Unit has two supervisors and six Department Computer Support Specialist 2s.

The position is based at the Sheriff’s Office Soundview Building in Tacoma, Washington, with a schedule split between that location and the South Hill Precinct. This is an onsite position; employees are expected to work from Sheriff's Office locations. The team works day shifts, Monday through Friday, in the office and at various locations.

The role supervises staff and coordinates departmental technology services, deployments, systems implementation, budgeting, and purchases. The successful candidate will exercise sound judgment, collaborate, maintain focus amid disruptions, manage multiple tasks, and provide excellent customer service to internal and external customers. The position offers access to LinkedIn Learning and opportunities to learn systems and technology supporting law enforcement and corrections.

Requirements

• Bachelor of Arts or Bachelor of Science degree in computer science, data processing, education, public or business administration, engineering, or a related field, and three or more years of information technology applications and systems experience; additional education or experience may substitute.
• United States citizenship, lawful permanent resident status, or DACA recipient status.
• Ability to speak, read, and write English as required by RCW 41.14.100.
• Ability to successfully complete a Pierce County Sheriff's Office background investigation, including drug screening, fingerprinting, behavioral assessment, and polygraph, before hire.
• Valid Washington State driver's license, which must be maintained.

Responsibilities

• Supervise and coordinate a designated unit of at least 2.0 FTE; determine work procedures and schedules, expedite workflow, and assign, review, and approve subordinate IT staff work.
• Investigate grievances involving subordinates and recommend resolutions, promotions, and disciplinary actions; approve leave and overtime and ensure adequate coverage during staff absences.
• Conduct performance evaluations and develop performance measures and standards.
• Implement and support department technology services, and monitor and prioritize departmental IT staff workload.
• Communicate with department staff to facilitate adherence to technical policies and procedures.
• Coordinate software and hardware deployments while maintaining IT Division standards.
• Plan new system implementation and oversee hardware and software implementation and testing.
• Research and implement software solutions.
• Coordinate with the IT Division of Finance on infrastructure needs for new or remodeled buildings and workspaces.
• Develop the annual departmental IT budget and research, plan, and budget for equipment and supplies.
• Approve requisitions for departmental IT purchases and research and purchase computer equipment and supplies.
• Advise management on departmental IT needs.
• Serve as a liaison between Information Technology and the assigned department to communicate county-wide IT direction.

Benefits

• Access to LinkedIn Learning for further growth.
• Opportunity to learn new and innovative systems and technology supporting law enforcement and corrections.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager