Department Computer Support Specialist 2 - Sheriff's Office

Pierce County•Pierce County, WA

3d•Onsite

About The Position

The Department Computer Support Specialist 2 provides technical support to Pierce County Sheriff’s Office staff in desktop support, hardware and network setup, testing, security, inventory, and troubleshooting. The role supports department computer systems and technology services, and works with staff and the IT Unit to diagnose and resolve technical issues and implement technology solutions. The position is part of an IT Unit consisting of two supervisors and six Department Computer Support Specialist 2s. The schedule is day shift, Monday through Friday, with work split between the Sheriff’s Office Soundview Building in Tacoma and the South Hill Precinct. This is an onsite position; employees are expected to work at Sheriff’s Office locations.

Requirements

Bachelor’s degree in computer science, data processing, education, business or public administration, engineering, or a related field; additional education or experience may substitute for the recruiting requirements.
Two or more years of information technology applications and systems experience; additional education or experience may substitute for the recruiting requirements.
United States citizenship, lawful permanent resident status, or DACA recipient status.
Ability to speak, read, and write English, as required by RCW 41.14.100.
Ability to successfully complete a Sheriff’s Office background investigation before hire, including a drug screen, fingerprinting, behavioral assessment, and polygraph.
Valid Washington State driver’s license that must be maintained.
Ability to exercise good judgment, collaborate, stay focused during disruptions, pay attention to detail, multitask, and engage positively with employees and other agencies.
Ability to work independently and as a team member, learn, and support coworkers in a fast-paced environment.

Nice To Haves

Access to LinkedIn Learning and willingness to learn new and innovative systems and technology supporting law enforcement and corrections.

Responsibilities

Implement and support department technology services to keep computer systems maintained.
Troubleshoot and resolve issues involving workstations and related hardware and software across multiple computing platforms.
Identify the location or level of system failures and remedy them according to IT standards, or coordinate with IT to resolve them.
Recommend technology solutions based on research, knowledge, and IT Division standards and documentation.
Request creation, modification, and removal of login accounts in central systems such as Active Directory, email, financial systems, and SUN.
Assist department staff with resetting and changing account passwords.
Set up and issue PCs, laptops, and other hardware to department staff in accordance with IT Division standards.
Upgrade software and apply patches as required.
Test software applications and research and implement software solutions.
Develop project timelines and plans in conjunction with other departmental staff.
Maintain inventories of computer equipment and supplies.
Develop and provide user training for departmental staff.
Provide excellent customer service to internal and external customers and work independently or collaboratively on IT projects.