Department Administrative Assistant, Math Asst Area (PT), CP1N21173NASMA

College of DuPage

7d•Onsite

About The Position

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Requirements

High School graduate required.
Minimum one (1) year of previous office experience in public setting required.
Proficiency in written and spoken English required.
Experience working well in a fast-paced, service-oriented office; proven ability to prioritize work required.
Perform multiple, detail-oriented tasks with constant interruptions required.
Proven experience in exercising good judgment, while being empathetic required.
Ability to consistently respond in a professional manner in all situations required.

Nice To Haves

Associate Degree preferred.
Experience working with underrepresented, under prepared and disabled individuals preferred.
Experience with conflict resolution preferred.
Problem solving skills a plus.

Responsibilities

Provide administrative assistance to the Math Assistance Area.
Oversee the efficient and professional daily operation of the Math Assistance Area (MAA). This includes meeting student needs for academic assistance or reference materials, and maintaining an atmosphere conducive to study.
Provide administrative assistance to the Assistant Director and coordinating the Math Assistance Area activities.
Alert the Assistant Director of any issues such as inappropriate behavior in the MAA, and need for extra or specialized staff or reference material.
Represent Math Assistance when the Assistant Director is unavailable.
Provide day-to-day program support which includes assisting students with MAA procedures such as signing in and out, checking out resource materials, scheduling appointments, and answering phones.
Serve as initial contact person for questions concerning MAA services, math courses, Tutoring and Academic Support Center (TASC) workshops, math placement review and testing, interpretation of scores, resources to prepare for courses, and for students with special needs.
Compile and maintain a reference manual of current math and physics courses, prerequisites, textbooks, staff, faculty and college department contact information, standard MAA policies and procedures, and staff schedules.
Maintain a record of staffing changes such as substitutions, late arrivals, and extra time worked to meet demand for services, and provide the MAA Assistant Director with a weekly staffing report.
Inform Assistant Director of upcoming staffing needs.
Coordinate student requests for help with an appropriate academic assistant.
Monitor timed sessions as necessary to ensure all students are seen in a reasonable time.
Orient academic assistants to MAA procedures and policies, computer software and recordkeeping aspects of their position.
Assist academic assistants in fulfilling duties and responsibilities; Inform academic assistants of mandatory college-wide training and track completion.
Update and monitor student and registration data in a tracking software system using information retrieved from the college student record system.
Assist in monitoring MAA program usage by students using the tracking system software.
Distribute surveys and tabulate results.
Help maintain up-to-date distribution lists and databases.
Help design and distribute program publicity, informational brochures and flyers.
Maintain confidential material, data and files.
Periodically check database input information for accuracy and make corrections as needed.
Advise the Assistant Director of unresolved database problems.
Serve as staff member in charge on evenings and weekends when the TASC front desk is staffed by a temp-on-call or student worker.
Establish and implement new job-related procedures as needed.
Provide appropriate support to the other areas of the TASC, as needed, including assisting students in determining the one or more services in the TASC which meet their needs.
Other related duties as assigned.