Dental Treatment Coordinator/Insurance coordinator

Clear Smiles Dental•Margate, FL

7d•$20 - $24•Onsite

About The Position

This role is responsible for greeting patients, managing check-in and check-out procedures, scheduling and confirming appointments, coordinating patient services, collecting fees, and ensuring a positive patient experience from arrival to departure. The position requires providing pleasant and courteous customer service to all callers and patients at all times. The office is a well-established dental practice offering state-of-the-art Cosmetic, Implant, and General Dentistry, and is seeking a motivated, full-time team player with excellent communication skills due to growing needs.

Requirements

Minimum of one (1) year of experience in a customer support capacity in a dental practice.
Bilingual (English/Spanish/Portuguese).
Working knowledge of dental terminology and dental office settings.
Ability to handle multiple priorities simultaneously with minimal supervision.
Must be a reliable team player committed to working in a quality and customer-centric environment.
Daily interaction in person, on the phone, and via email is required.
Superior customer service skills, demonstrating responsiveness, depth of knowledge, and thoroughness in handling inquiries.
Exceptional interpersonal skills, flexibility, and a professional "can-do" attitude.
Excellent listening comprehension, oral communication, and written communication skills.
Ability to interact in a tactful and positive manner.
Ability to follow oral and written instructions precisely with keen attention to detail and a high degree of accuracy.
Able to read, write, and understand English.
Energetic, motivated, professional team player.
Bilingual (English/Spanish).
1 year of experience in dentistry.
Multi-tasking and efficiency.

Nice To Haves

Bilingual - Spanish is a plus.
Dentrix software experience is a plus.

Responsibilities

Greet patients with enthusiasm and warmth, perform check-in procedures, and update demographics and insurance information.
Check in and out patients in a timely, accurate, and professional manner.
Verify insurance eligibility, obtain proof of eligibility, and make copies of picture ID and insurance cards.
Respond to patient questions, provide guidance, and anticipate patient needs to ensure their comfort.
Collect co-payments from patients.
Answer calls courteously, forward calls to the appropriate team member, and accurately document messages.
Schedule, cancel, and reschedule appointments, including regular, missed, and follow-up appointments, and arrange patient transportation as needed.
Call and confirm appointments for the current and following day, and conduct follow-up calls.
File, scan, copy, retrieve, and email/deliver dental records according to HIPAA standards.
Track incoming and outgoing packages, parcels, and mail.
Provide administrative and operational support to other team members.
Maintain the reception area, including light housekeeping duties like cleaning glass doors and ensuring restrooms are clean, stocked, and orderly.
Maintain a clean, well-stocked, and safe environment for patients and staff, keeping patient care and utility areas neat and clean.
Ensure compliance with all HIPAA and OSHA standards.
Adhere to established departmental policies and procedures, objectives, and safety, environmental, and infection control standards.
Participate in departmental and organizational quality management activities.
Cooperate with other personnel to achieve department objectives, maintain good employee relations, and adhere to interdepartmental objectives and infection control policies.
Attend departmental meetings as required.
Manage special projects and other assigned tasks effectively.
Perform other duties as required.