Dental Training Manager

Aria Care Partners • Overland Park, KS

6d

About The Position

The Dental Training Manager leads the development, implementation, and continuous improvement of training and knowledge management programs across the Dental Operations department. The role oversees the Dental Systems Trainer and owns departmental training content, manuals, video-based learning resources, and SharePoint knowledge repositories to provide employees with consistent access to accurate, current operational information.

The manager collaborates with Dental Operations leadership to identify training needs, develop educational strategies, standardize processes, and promote operational excellence across markets. The role supports onboarding, ongoing development, change management, and implementation of operational initiatives. It also includes managing training programs and resources, measuring program effectiveness, reporting outcomes to leadership, and coaching and managing direct reports.

Requirements

• At least 5 years of experience in training or related leadership roles.
• Previous experience developing and delivering training programs.
• Excellent training, facilitation, and presentation skills.
• Ability to develop engaging educational content and instructional materials.
• Strong project management and organizational skills.
• Exceptional written and verbal communication abilities.
• Ability to influence and collaborate effectively with leaders and cross-functional teams.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite and Adobe.
• Ability to manage multiple priorities while meeting deadlines.
• Demonstrated commitment to continuous improvement and employee development.
• Ability to identify and resolve problems in a timely manner; prioritize and plan work efficiently; adapt to changes and competing demands; and reliably follow instructions and management direction while soliciting feedback.
• Proactively seek process and employee-experience improvements.
• Ability to lift 15–20 lbs.

Nice To Haves

• Bachelor's degree in Business, Healthcare Administration, Education, or a related field preferred.
• Leadership or management experience preferred.

Responsibilities

• Provide direct leadership and oversight of the Dental Systems Trainer and related training functions.
• Develop, implement, and maintain training programs for Dental Operations team members.
• Establish onboarding curricula for new hires and role-specific development plans.
• Coordinate and facilitate instructor-led, virtual, and self-guided training programs.
• Evaluate training effectiveness using assessments, feedback, and operational performance metrics.
• Identify training gaps and develop solutions to improve employee competence and confidence.
• Oversee Dental Operations knowledge management systems, ensuring information is accurate, accessible, and consistent.
• Develop and maintain standard operating procedures, policies, workflows, job aids, and training materials.
• Partner with subject matter experts to document operational best practices and keep resources current with organizational changes.
• Partner with Dental Operations leadership on strategic initiatives, operational changes, and system implementations.
• Support change management by developing communication and training plans for new processes and technologies.
• Serve as a resource for operational questions, process clarification, and employee development.
• Develop annual training plans and departmental development strategies.
• Monitor training completion, compliance, and effectiveness metrics; manage schedules, resources, and priorities.
• Prepare reports and recommendations for leadership about training outcomes and development opportunities.
• Coach, mentor, and manage the performance of direct reports; conduct regular one-on-one meetings and performance evaluations.
• Participate in recruiting, interviewing, hiring, and onboarding training team members as needed.
• Foster a culture of continuous learning, accountability, and operational excellence.
• Stay informed about industry best practices, training methodologies, and operational trends.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed