Dental Training Manager

Aria Care Partners • Overland Park, KS

6d

About The Position

The Dental Training Manager leads the development, implementation, and continuous improvement of training and knowledge management programs across the Dental Operations department. The role oversees the Dental Systems Trainer and owns departmental training content, manuals, video-based learning resources, and SharePoint knowledge repositories to ensure employees can access accurate, current operational information. The manager works closely with Dental Operations leadership to identify training needs, develop educational strategies, standardize processes, and support operational excellence across markets. The position is a key partner in onboarding, ongoing development, change management, and implementation of operational initiatives.

The role includes developing and maintaining training programs and onboarding curricula; coordinating instructor-led, virtual, and self-guided learning; evaluating training effectiveness; and identifying gaps and improvement opportunities. It also oversees knowledge management systems and documentation, supports operational initiatives and system implementations, and manages training plans, schedules, resources, and metrics. The manager coaches and evaluates direct reports, contributes to recruiting and onboarding training team members, and promotes continuous learning and accountability.

Work is performed in a normal office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. The role requires the ability to lift 15–20 lbs.

Requirements

• At least 5 years of experience in training or related leadership roles.
• Previous experience developing and delivering training programs.
• Excellent training, facilitation, and presentation skills.
• Ability to develop engaging educational content and instructional materials.
• Strong project management and organizational skills.
• Exceptional written and verbal communication abilities.
• Ability to influence and collaborate effectively with leaders and cross-functional teams.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite and Adobe.
• Ability to manage multiple priorities while meeting deadlines.
• Demonstrated commitment to continuous improvement and employee development.
• Ability to identify and resolve problems in a timely manner.
• Ability to prioritize and plan work activities and use time efficiently.
• Ability to adapt to workplace changes, competing demands, delays, and unexpected events.
• Dependability, including punctuality, following instructions, responding to management direction, and soliciting feedback to improve performance.
• Proactively seek improvements to processes and employee experience.
• Ability to lift 15–20 lbs.

Nice To Haves

• Bachelor’s degree in Business, Healthcare Administration, Education, or a related field preferred.
• Leadership or management experience preferred.

Responsibilities

• Provide direct leadership and oversight of the Dental Systems Trainer and related training functions.
• Develop, implement, and maintain comprehensive training programs for Dental Operations team members.
• Establish onboarding curricula for new hires and role-specific development plans.
• Coordinate and facilitate instructor-led, virtual, and self-guided training programs.
• Evaluate training effectiveness through assessments, feedback, and operational performance metrics.
• Identify training gaps and develop solutions to improve employee competence and confidence.
• Oversee Dental Operations knowledge management systems to ensure information is accurate, accessible, and consistent.
• Develop and maintain standard operating procedures, policies, workflows, job aids, and training materials.
• Partner with subject matter experts to capture and document operational best practices.
• Keep training materials and knowledge resources current with organizational changes.
• Partner with Dental Operations leadership on strategic initiatives, operational changes, and system implementations.
• Support change management by developing communications and training plans for new processes and technologies.
• Serve as a resource for operational questions, process clarification, and employee development.
• Develop annual training plans and departmental development strategies.
• Monitor training completion, compliance, and effectiveness metrics.
• Manage training schedules, resources, and priorities to meet organizational needs.
• Prepare reports and recommendations for leadership regarding training outcomes and development opportunities.
• Coach, mentor, and manage the performance of direct reports; conduct regular one-on-one meetings and performance evaluations.
• Participate in recruiting, interviewing, hiring, and onboarding training team members as needed.
• Foster a culture of continuous learning, accountability, and operational excellence.
• Stay informed of industry best practices, training methodologies, and operational trends.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed