Dental Services Representative
About The Position
At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our employees with a career, not just a job. Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with 14 offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. The Dental Services Representative role involves establishing rapport with patients, managing check-ins, assisting clinical staff, resolving patient concerns, collecting fees, updating accounts, providing coverage for Dental Assistants, and managing dental supplies and operatory disinfection.
Requirements
- High school diploma or equivalent required
- Communicates in a clear and concise manner. Uses appropriate grammar, pronunciation, and tone to enhance understanding
- Effective interpersonal skills to maintain rapport with patients, dentists and staff members
- Good customer service skills and ability to work as a team in fast-paced environment
- Must be able to multitask and work in a fast-paced environment
Nice To Haves
- Minimum of 2 years in the dental or healthcare field preferred
Responsibilities
- Establish rapport with patients by greeting them with a smile and maintaining a professional image in appearance and manner
- Complete patient check-in and pre-registration
- Introduce patient to clinical staff and escort patient to treatment area
- Monitor Doctor and Hygienist timeliness and inform patient of any delays
- Resolve patient concerns; answer or seek to find an answer to patient inquiries
- Collect treatment fees due from patient and document date-of-service payment
- Update patient accounts on an on-going basis
- Provide coverage for Dental Assistants to account for absences and assist during high volume periods
- Receive, distribute, and stock dental supplies
- Sterilization of instruments
- Disposal of used supplies, waste, and hazardous materials in the proper containers
- Properly disinfecting operatory upon request
Benefits
- Excellent compensation
- Use of state-of-the-art technology
- Experience on-the-job training
- Continued education offerings
- Abundant opportunities for career growth
- Dedicated support team
- Wonderful patients
- The gorgeous state of Wisconsin
- Medical Insurance with optional Health Savings Account through Associated Bank
- Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
- Vision Insurance
- Life Insurance
- 401k
- Company paid short term disability
- Paid Time Off
- Paid Holidays
- FSA
- Critical Illness
- Hospital Indemnity
- Yearly allowance for shoes and scrubs
- Two tier wage based on skill
- Mentorship and additional compensation for becoming a mentor
- Take vacation on your time and your terms. You won’t need to take vacation when your doctor does.
- Paid vacation and paid holidays
- Regular schedules — no surprises. Reliable full-time hours you can depend on.
- We encourage our team to keep learning and embrace innovation.
- Focus on building trust and forming relationships with your patients — our internal support teams handle the rest.
- Work together with dentists, specialists, hygienists and other dental assistants across a growing organization.
- Explore opportunities beyond dental assisting with greater internal mobility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
