Dental Patient Services Representative

Family Health Center•Worcester, MA

10h•Onsite

About The Position

The Dental Patient Services Representative position combines administrative duties with patient care coordination in a dental healthcare setting. Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, and patients check-in/check-out. The Dental Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Dental Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. Customer service and patient satisfaction are key initiatives in this role.

Requirements

High School / GED required.
Bilingual English/Spanish required, or as needed to support other health center languages.

Nice To Haves

Two to four years college or a combination of education and relevant work experience preferred.
Medical Office Administration certificate strongly preferred.
EPIC experience is preferred but now required

Responsibilities

accurately verifying and updating demographics and insurance information
handling co-pays
scheduling, rescheduling and canceling appointments
patients check-in/check-out
provide patient education material
resolve tasks from medical providers
scrubs schedules and assure patient waitlist is updated in timely manner
ensures efficient patient flow are being followed providing consistent high quality service
problem-solving
deescalates issues or concerns
establish communication with medical teams for the purpose of patient satisfaction