Dental Receptionist

Willamette Dental•Beaverton, OR

5h•$22 - $25•Onsite

About The Position

In partnership with the clinical team, the Care Advocate provides quality customer service by coordinating patient flow and communicating effectively with patients, doctors, practice managers, and clinic staff. The Care Advocate bridges communication between patients, clinic staff, and appointment center representatives by monitoring treatment completion, supporting oral health improvement initiatives, and focusing on patient engagement. The role strengthens the therapeutic alliance between clinicians and patients by supporting provider recommendations, interventions, prescriptions, and recalls. This position reports to the Practice Administrator. The role is based at the Beaverton Ground Floor Practice and is full-time, with four 10-hour shifts. The expected hiring range is $22.00–$25.00 per hour, depending on experience and other factors. The position is eligible for incentive pay under the Company’s plan. The work is primarily performed sitting and/or standing, with occasional walking, bending, stooping, and carrying light items. The incumbent uses a computer and standard office equipment. The position may involve exposure to protected health information (PHI), which must be handled consistently with HIPAA. Travel to other Willamette Dental locations within a reasonable range may be required based on business need.

Requirements

High school diploma or GED.
Ability to successfully demonstrate educational requirements regarding care advocacy through an electronic exam.
Ability to successfully demonstrate case presentations regarding care advocacy to the Managing Doctor and Practice Manager.
Reliable and predictable attendance.
Ability to comply with Willamette Dental’s PPE policy, including use of N95 respirators and other PPE as required.
Ability to travel to other WD locations within a reasonable range as needed based on business need.
Ability to perform work primarily sitting and/or standing, with occasional walking, bending, stooping, and carrying light items, and to use a computer and standard office equipment.

Nice To Haves

Post-secondary coursework, or an equivalent combination of education and experience that provides the ability to perform the essential functions.
At least two years of customer service experience.
Medical, dental clinic, or other healthcare experience, including strong knowledge of HIPAA compliance procedures.

Responsibilities

Oversee the daily schedule, seek opportunities to maximize scheduling efficiency, monitor schedule changes, and promptly identify and correct scheduling errors.
Understand payment methods, communicate fee requirements to patients, and collect and document payments for dental services.
Handle monies properly; balance the daily payment ledger; reconcile payments; complete and forward M.O.O.L.A.H. forms to Accounting; complete deposit slips; and make timely daily bank deposits.
Update patient cards, confirm and verify insurance information, and schedule treatment as directed by clinicians.
Ensure charts are organized, prepared, and available for appointments; follow chart-routing processes; maintain charts; prepare new patient charts according to current WD guidelines; and duplicate charts and records as requested.
Build rapport with patients by providing thorough and accurate information, addressing questions or concerns about treatment plans, and providing a Statement of Services at each visit.
Open and close the clinic and keep the reception area neat and clean to support patient confidence and comfort.
Partner with the clinical team to improve patient understanding of dental procedures, treatment series, and interventions.
Partner with the clinical team to understand provider expectations and reiterate communication directives to patients.
Partner with the clinical team to triage incoming emergency and unplanned treatment calls.
Coordinate care by scheduling and reinforcing recalls, arranging referrals to internal and external providers, and answering patient questions about their care.
Follow Willamette Dental’s PPE policy, including use of N95 respirators and other PPE as required by regulatory bodies and company policy.
Travel to other WD locations within a reasonable range as needed based on business need.
Maintain reliable and predictable attendance at scheduled work times.