Dental Receptionist - Temporary

Canyonlands Community Health Care•Beaver Dam, AZ

About The Position

The Dental Receptionist performs daily, weekly, and monthly duties in accordance with Canyonlands dental standards under the supervision of the Dentist. The role supports patient intake and scheduling, insurance verification and authorization, payment processing, referrals, and general clinic administration. The employee follows CHC standards and policies, maintains patient confidentiality, and helps ensure skills and knowledge remain current. The position is temporary and requires travel of 0%–10%.

Requirements

High school diploma or equivalency.
Previous related experience.
Ability to read, write, and speak English.
Good interpersonal and human relations skills, including the ability to empathize with and care for patients of varied incomes and cultures and treat internal and external customers with respect and dignity.
Ability to maintain confidentiality and comply with current HIPAA laws and regulations and Canyonlands security and privacy policies.
Ability to perform each essential function satisfactorily, with or without reasonable accommodation.
Follow Canyonlands' Personal Appearance standards.
Required vaccinations: Flu, Hep B, MMR, Tdap, Covid-19, and Varicella.
New employees must be screened for tuberculosis.

Nice To Haves

One or more years of directly related experience.
Bilingual English/Spanish/Navajo language skills.
Knowledge of Microsoft programs and ability to communicate effectively using Outlook.

Responsibilities

Review patient EDR charts and prepare the daily schedule for dental staff.
Greet patients arriving at the dental clinic.
Schedule and confirm appointments according to clinic policy, and follow up with patients who miss appointments.
Register patients in the clinic computer, verify and update registration details, and correct errors.
Verify insurance coverage and benefits, confirm eligibility for planned services, and determine co-payment responsibility.
Help patients complete or update dental history, consent, and financial forms as needed.
Check out patients and collect co-payments and outstanding account balances.
Manage prior approval and authorization requests, including submitting documentation and tracking request status.
Triage walk-in and emergency patients under clinic policy, schedule qualifying emergencies in open slots, and make future appointments for non-urgent needs as available.
Make reminder calls for upcoming appointments.
Reconcile daily payments and prepare deposits.
Perform photocopying and other clerical duties.
Manage inventory of non-clinical office supplies, including ordering and restocking.
Open and distribute mail.
Ensure dental charges are posted from the back office.
Work with the Dental Resource Coordinator to address insurance denials and incorrect charge postings so payments can be collected.
Help patients with referrals when necessary.
Comply with CHC Standards of Conduct, Code of Conduct, and Corporate Compliance.
Understand the employee's role in the Disaster Plan and follow CHC policies and procedures.
Serve on CHC and community committees as required or requested.
Attend meetings, seminars, and conferences as appropriate to keep skills and knowledge current.
Perform other duties as assigned.