Dental Receptionist - Temporary

Canyonlands Healthcare•Beaver Dam, AZ

About The Position

The Dental Receptionist performs daily, weekly, and monthly duties in accordance with Canyonlands dental standards and under the supervision of the Dentist. The role supports patient reception, scheduling, registration, insurance verification, payment collection, authorizations, referrals, and general clinic administration. The position also includes travel of 0%–10% and requires compliance with Canyonlands policies, conduct standards, privacy requirements, and vaccination and tuberculosis screening requirements.

Requirements

High school diploma or equivalency.
Previous related experience.
Ability to read, write, and speak English.
Good interpersonal and human relations skills.
Ability to empathize with and care for patients from varied backgrounds, including low-income and diverse cultures, and treat internal and external customers with respect and dignity.
Ability to maintain confidentiality and comply with current HIPAA laws and regulations and Canyonlands security and privacy policies.
Ability to perform each essential function satisfactorily, with or without reasonable accommodation.
Must meet Canyonlands vaccination requirements for Flu, Hep B, MMR, Tdap, Covid-19, and Varicella; new employees must be screened for Tuberculosis.

Nice To Haves

One or more years of directly related experience.
Bilingual English/Spanish/Navajo language skills.
Knowledge of Microsoft programs and ability to communicate effectively using Outlook.

Responsibilities

Review patient EDR charts and prepare the daily schedule for dental staff.
Greet patients as they arrive at the dental clinic.
Schedule and confirm appointments, and follow up with patients who do not attend according to clinic policy.
Register patients in the clinic computer system, verify and update their information, and correct registration errors.
Verify insurance coverage and eligibility, request benefits information, and determine patient co-payment responsibility.
Help patients complete or update dental history, consent, and financial forms as needed.
Check patients out and collect co-payments and outstanding account balances.
Manage prior approval and authorization requests, including submitting documentation and monitoring request status.
Triage walk-in and emergency patients under clinic policy, schedule qualifying emergencies in open appointment slots, and schedule non-urgent patients as availability permits.
Make reminder calls to patients with upcoming appointments.
Reconcile daily payments and prepare deposits.
Perform photocopying and other clerical duties.
Manage non-clinical office supply inventory, including ordering and restocking supplies.
Open and distribute mail.
Ensure dental charges are posted from the back office.
Work with the Dental Resource Coordinator to correct insurance denials or incorrect charge postings so that payments can be collected.
Help patients with referrals when necessary.
Comply with CHC Standards of Conduct, Code of Conduct, and Corporate Compliance requirements.
Understand the employee’s role in the Disaster Plan and recognize that safety is a condition of employment.
Follow CHC policies and procedures.
Serve on CHC and community committees as required or requested.
Attend meetings, seminars, and conferences as appropriate to keep skills and knowledge current.
Perform other duties as assigned.