Dental Receptionist
About The Position
This full-time role at Diamond Braces combines customer service, relationship building, and consultative sales to create a positive patient experience and support office growth. The Dental Receptionist is among the first people patients meet and helps them understand orthodontic treatment and feel confident moving forward. The position is not a traditional front desk role; it involves leading consultations, discussing pricing and payment options, responding to concerns, and helping patients make decisions about care. The role also supports organized scheduling and office flow in a fast-paced environment and involves close collaboration with doctors, clinical teams, and office leadership. Dental experience is not required, as orthodontic training is provided. The position offers opportunities to develop sales and communication skills and potentially grow into leadership roles.
Requirements
- Strong communication skills and enjoyment of connecting with people.
- Comfort discussing pricing and financial decisions.
- Motivation by goals, results, and bonus opportunities.
- Confidence handling objections and responding constructively to hesitation.
- Positivity and resilience when faced with rejection.
- Adaptability in a fast-paced environment.
- Organization, accountability, and a team-oriented approach.
- Evening availability and schedule flexibility.
- Availability for some Saturdays.
Nice To Haves
- Experience in sales, retail, hospitality, fitness, customer service, or another customer-facing environment.
- Interest in building a long-term career and growing into leadership.
Responsibilities
- Build connections with patients and understand their needs through active listening.
- Lead consultations, explain treatment benefits, and tailor conversations to each patient.
- Discuss pricing and payment options clearly and confidently.
- Address patient concerns with empathy, emotional intelligence, and problem-solving.
- Help patients feel confident moving forward with treatment.
- Provide a positive and professional experience in every patient interaction.
- Support organized scheduling and adapt to a fast-paced office environment.
- Collaborate with doctors, clinical teams, and office leadership to deliver a seamless patient experience.
Benefits
- Starting pay of $19–$23 per hour.
- Performance-based bonus potential.
- Health, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Comprehensive sales and orthodontic training.
- Professional development opportunities.
- Potential path to leadership and internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
