Dental Receptionist
About The Position
This is a full-time, patient-facing role at Diamond Braces that combines customer service, relationship building, and consultative sales. The Dental Receptionist is among the first people patients meet and helps them understand orthodontic treatment and feel confident moving forward. The role is not a traditional front-desk position; it contributes to patient experience and office growth. No dental experience is required. Diamond Braces provides orthodontic and sales training for candidates with strong communication skills, confidence, adaptability, and a desire to succeed. The role offers opportunities for professional development and a potential path to leadership and internal promotion. Evening availability and some Saturday work are required, and schedule flexibility is essential.
Requirements
- Strong communication skills and an enjoyment of connecting with people.
- Comfort discussing pricing and financial decisions.
- Motivation by goals, results, and bonus opportunities.
- Confidence handling objections and responding to hesitation.
- A positive, resilient approach to rejection.
- Adaptability and comfort working in a fast-paced environment.
- Organization, accountability, and a team-oriented approach.
- Evening availability; some Saturdays are required, and schedule flexibility is essential.
Nice To Haves
- Experience in sales, retail, hospitality, fitness, customer service, or another customer-facing environment.
- Interest in building a long-term career and growing into leadership.
- Dental experience is not required; orthodontic training is provided.
Responsibilities
- Build trust with patients by connecting with them and understanding their needs through active listening.
- Lead consultations by clearly explaining treatment benefits and tailoring conversations to each patient.
- Discuss pricing and payment options confidently and transparently.
- Address patient concerns with empathy, emotional intelligence, and problem-solving skills.
- Help patients feel confident moving forward with treatment.
- Create a positive, professional experience in every patient interaction.
- Support office flow by helping maintain organized scheduling and adapting to a fast-paced environment.
- Collaborate with doctors, clinical teams, and office leadership to deliver a seamless patient experience.
Benefits
- Starting pay of $19–$23 per hour.
- Performance-based bonus potential.
- Health, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Comprehensive sales and orthodontic training.
- Professional development opportunities.
- Potential path to leadership and internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
