Dental Receptionist
About The Position
Diamond Braces is hiring a Dental Receptionist, described in the posting as a Sales Specialist. This is not a traditional front-desk role: the position combines customer service, relationship building, and consultative sales to provide an exceptional patient experience and help drive office growth. The receptionist is often one of the first people patients meet and helps them understand orthodontic treatment and feel confident moving forward. The role includes building rapport with patients, leading treatment consultations, explaining treatment benefits, presenting pricing and payment options, responding empathetically to concerns, and helping patients decide whether to proceed. It also supports organized scheduling and office flow, and involves close collaboration with doctors, clinical teams, and office leadership. Dental experience is not required; orthodontic training is provided. This is a full-time position requiring evening availability, some Saturdays, and schedule flexibility. Diamond Braces describes itself as a fast-growing orthodontic organization focused on affordable care, patient experience, accountability, and employee growth.
Requirements
- Strong communication skills and enjoyment of connecting with people.
- Comfort discussing pricing and financial decisions.
- Motivation by goals, results, and bonus opportunities.
- Confidence handling objections and turning hesitation into action.
- A positive, resilient approach when faced with rejection.
- Adaptability in a fast-paced environment.
- Organization, accountability, and a team-oriented approach.
- Evening availability, availability for some Saturdays, and schedule flexibility.
Nice To Haves
- Experience in sales, retail, hospitality, fitness, customer service, or another customer-facing environment.
- Interest in building a long-term career and growing into leadership.
Responsibilities
- Build trust with patients by making an immediate connection and understanding their needs through active listening.
- Lead consultations and explain treatment benefits clearly, tailoring conversations to each patient.
- Present pricing and payment options confidently and transparently.
- Address patient concerns with empathy, emotional intelligence, and problem-solving.
- Help patients feel confident moving forward with treatment.
- Create a positive, professional experience in every patient interaction.
- Support organized scheduling and adapt to a fast-paced office environment.
- Collaborate with doctors, clinical teams, and office leadership to deliver a seamless patient experience.
Benefits
- Starting pay of $19–$23 per hour.
- Performance-based bonus potential.
- Full health, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Comprehensive sales and orthodontic training.
- Professional development opportunities.
- A path to leadership and internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
