Dental Receptionist
About The Position
Diamond Braces is hiring a Dental Receptionist in a sales-focused role that combines customer service, relationship building, and consultative sales. The position is not a traditional front desk job: the receptionist is one of the first people patients meet and helps them feel confident moving forward with orthodontic treatment. The role includes explaining treatment benefits, discussing pricing and payment options, responding empathetically to concerns, and creating a positive patient experience while contributing to office growth. No dental experience is required. Diamond Braces provides orthodontic and sales training. The role offers a stated starting pay of $19–$23 per hour, performance-based bonus potential, and opportunities for professional development and internal promotion. It is full-time, requires evening availability, and includes some Saturdays. Schedule flexibility is essential.
Requirements
- Strong communication skills and enjoyment of connecting with people.
- Comfort discussing pricing and financial decisions.
- Motivation by goals, results, and bonus opportunities.
- Confidence handling objections and responding constructively to hesitation.
- Positivity and resilience when faced with rejection.
- Adaptability in a fast-paced environment.
- Organization, accountability, and a team-oriented approach.
- Evening availability and some Saturday availability; schedule flexibility is essential.
Nice To Haves
- Experience in sales, retail, hospitality, fitness, customer service, or another customer-facing environment.
- Interest in building a long-term career and growing into leadership.
- No dental experience is required; orthodontic training is provided.
Responsibilities
- Build trust with patients by connecting with them and understanding their needs through active listening.
- Lead consultations and explain treatment benefits in a way that is tailored to each patient.
- Discuss pricing and payment options confidently and transparently.
- Address patient concerns with empathy, emotional intelligence, and problem-solving.
- Help patients feel confident moving forward with treatment.
- Create a positive, professional patient experience.
- Support office flow by helping maintain organized scheduling and adapting to a fast-paced environment.
- Collaborate with doctors, clinical teams, and office leadership to deliver a seamless patient experience.
Benefits
- Starting pay of $19–$23 per hour.
- Performance-based bonus potential.
- Full health, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Comprehensive sales and orthodontic training.
- Opportunities for professional development.
- A path to leadership and internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
