Dental Receptionist

Family Health Centers of Southwest Florida Inc•Bonita Springs, FL

24d

About The Position

The Dental Receptionist welcomes patients and visitors, determines their needs, and directs them appropriately. The role handles telephone calls and appointments, provides information about the Center and its policies and procedures, and completes reception-area tasks such as collecting necessary documents and updating patient records. The receptionist is expected to communicate with patients and visitors in a mature, calm, sensitive, and respectful manner and to follow the Corporate Compliance program by reporting improper or unethical conduct and violations of applicable requirements. The position may also involve translation and other duties as required.

Requirements

High school diploma, GED, or equivalent training and experience.
Ability to perform multiple tasks.
Basic math and computer skills.
Pleasant telephone manners and professional appearance.
Excellent customer service skills.
Good organizational skills and ability to manage multiple tasks simultaneously.
Interpersonal skills and ability to work cooperatively with multidisciplinary and multicultural staff.
Computer literacy and good typing skills, at 35 WPM.
Working knowledge of dental records and an electronic oral health record system.

Nice To Haves

Prior dental receptionist experience preferred.
Bilingual English/Spanish preferred.

Responsibilities

Greet visitors and patients, determine their needs, check appointments, and direct them appropriately.
Answer questions and provide information in person or by telephone based on knowledge of the Center, department, policies, procedures, and regulations.
Obtain necessary information and documents, including sign-in sheets, dental charts, and encounter forms.
Answer telephone calls using proper protocol.
Reschedule appointments and notify patients of appointment changes.
Record no-shows and update scheduler system information.
Refer walk-in patients with severe or unusual symptoms or complaints to dental triage immediately.
Communicate with patients and visitors in a mature, calm, sensitive, and respectful manner.
Perform additional duties such as translation, as required.
Use Medical Manager for patient registration, insurance updates, and procedure entry, as staffing needs dictate.
Verify insurance and obtain authorization when required.
Use the electronic oral health record system to enter, retrieve, and document patient information accurately and efficiently.
Report improper or unethical conduct and violations of applicable laws, regulations, or program requirements under the Corporate Compliance program.
Perform other duties as required.