Dental Receptionist
About The Position
Diamond Braces is hiring a Dental Receptionist in a sales-focused role supporting orthodontic consultations and patient experience. This is not a traditional front desk position: the employee will be among the first people patients meet and will combine customer service, relationship building, and consultative sales to help patients move forward with treatment and support office growth. Dental experience is not required; orthodontic training is provided. The role involves building trust with patients, explaining treatment benefits, discussing pricing and payment options, responding empathetically to concerns, and helping patients feel confident about treatment. The receptionist also supports organized scheduling, adapts to a fast-paced environment, and collaborates with doctors, clinical teams, and office leadership. This is a full-time position requiring evening availability, some Saturdays, and schedule flexibility. The listed starting pay is $19–$23 per hour, with performance-based bonus potential.
Requirements
- Strong communication skills and enjoyment of connecting with people.
- Comfort discussing pricing and financial decisions.
- Motivation by goals, results, and bonus opportunities.
- Confidence handling objections and responding positively to rejection.
- Adaptability in a fast-paced environment.
- Organization, accountability, and a team-oriented approach.
- Evening availability, some Saturday availability, and schedule flexibility.
Nice To Haves
- Experience in sales, retail, hospitality, fitness, customer service, or another customer-facing environment.
- Interest in building a long-term career and growing into leadership.
Responsibilities
- Build trust and connect with patients by actively listening to their needs.
- Lead consultations and explain treatment benefits clearly, tailoring conversations to each patient.
- Present pricing and payment options confidently and transparently.
- Address patient concerns and objections with empathy, emotional intelligence, and problem-solving.
- Help patients feel confident moving forward with treatment.
- Create a positive and professional experience in every patient interaction.
- Support office operations by maintaining organized scheduling and adapting to a fast-paced environment.
- Collaborate with doctors, clinical teams, and office leadership to deliver a seamless patient experience.
Benefits
- Starting pay of $19–$23 per hour.
- Performance-based bonus potential.
- Full health, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Comprehensive sales and orthodontic training.
- Opportunities for professional development.
- A path to leadership and internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
