Dental Receptionist

Willamette Dental•Everett, WA

24d•Onsite

About The Position

The Dental Receptionist, described in the position summary as a Care Advocate, partners with the clinical team to provide quality customer service by coordinating patient flow and communicating effectively with patients, doctors, practice managers, clinic staff, and appointment center representatives. The role supports patient engagement and oral health improvement by monitoring treatment completion, reinforcing provider recommendations and care plans, and coordinating appointments, recalls, and referrals. The position reports to the Practice Administrator. This full-time role is based at the Everett practice and follows four 10-hour shifts. The expected hourly hiring range is $22 to $26, with possible incentive pay. The role includes managing the schedule, patient records, insurance information and payments; supporting patient understanding of treatment; maintaining the reception area; and opening and closing the clinic. Employees must follow PPE requirements, may travel to other Willamette Dental locations within a reasonable range as business needs require, and are expected to maintain reliable attendance. The position may involve access to protected health information, which must be handled in accordance with HIPAA.

Requirements

High school diploma or GED.
Ability to successfully demonstrate educational requirements regarding care advocacy through an electronic exam.
Ability to successfully demonstrate care advocacy case presentations to the Managing Doctor and Practice Manager.
Reliable and predictable attendance.
Ability to comply with applicable PPE requirements, including use of N95 respirators when required.
Ability to travel to other WD locations within a reasonable range as needed based on business needs.

Nice To Haves

Post-secondary coursework, or an equivalent combination of education and experience that provides the ability to perform the essential functions.
At least two years of customer service experience.
Medical, dental clinic, or healthcare experience, including strong knowledge of HIPAA compliance procedures.

Responsibilities

Oversee the daily schedule, identify opportunities to improve scheduling efficiency, monitor schedule changes, and promptly correct scheduling errors.
Understand payment methods and communicate fee requirements to patients.
Collect and document payments for dental services, handle monies appropriately, balance the daily payment ledger, reconcile payments, complete M.O.O.L.A.H. forms, and forward them to Accounting.
Complete deposit slips accurately and make timely daily bank deposits.
Update patient cards and confirm and verify insurance information.
Schedule treatment as directed by clinicians.
Ensure charts are organized, prepared, and available for appointments; follow chart routing processes; maintain charts; prepare new patient charts according to current WD guidelines; and duplicate charts and records when requested.
Build rapport with patients by providing thorough and accurate information, addressing questions or concerns about treatment plans, and providing a Statement of Services at each visit.
Open and close the clinic.
Keep the reception area neat and clean to support patient confidence and comfort.
Partner with the clinical team to help patients understand dental procedures, treatment series, and interventions, and to reinforce provider communication directives.
Partner with the clinical team to triage incoming emergency and unplanned treatment calls.
Coordinate care by scheduling and reinforcing recalls, arranging referrals to internal and external providers, and answering patient questions about their care.
Follow Willamette Dental's PPE policy, including use of N95 respirators and other required PPE.
Travel to other WD locations within a reasonable range when needed based on business needs.
Maintain reliable and predictable attendance and work scheduled hours.
Handle protected health information in a manner consistent with HIPAA.

Benefits

Medical, dental, and vision insurance, subject to applicable eligibility requirements.
Tuition reimbursement.
Flexible spending accounts.
401(k) retirement plan with 5% match.
Accidental death and dismemberment insurance.
Life insurance.
Voluntary disability insurance.
Commuter benefits.
Two complimentary pairs of FIG scrubs for clinical roles.
Employee assistance program.
At least 120 hours of PTO per employment year for eligible employees, accrued on a prorated basis for part-time roles working less than 40 hours per week.
Seven paid holidays annually.
Incentive pay in accordance with the terms of the Company's plan.