Dental Receptionist

Diamond Braces•Yonkers, NY

10d

About The Position

Diamond Braces is hiring a patient-facing sales and customer service professional to help patients understand and move forward with orthodontic treatment. Although the listed title is Dental Receptionist, the role is described as a Sales Specialist position that combines relationship building, consultative sales, and patient service. The employee will be among the first people patients meet and will contribute to an exceptional patient experience and office growth. The role offers starting pay of $19–$23 per hour, performance-based bonus potential, health, dental, and vision benefits, a 401(k) with company match, paid time off and holidays, sales and orthodontic training, professional development, and opportunities for internal promotion and leadership. Dental experience is not required; training in orthodontics is provided. This is a full-time role requiring evening availability, some Saturdays, and schedule flexibility.

Requirements

Strong communication skills and an interest in connecting with people.
Comfort discussing pricing and financial decisions.
Motivation by goals, results, and bonus opportunities.
Confidence handling objections and patient hesitation.
Positive attitude and resilience when faced with rejection.
Adaptability in a fast-paced environment.
Organization, accountability, and a team-oriented approach.
Evening availability, availability some Saturdays, and schedule flexibility.
Interest in building a long-term career and growing into leadership.

Nice To Haves

Experience in sales, retail, hospitality, fitness, customer service, or another customer-facing environment.

Responsibilities

Build trust with patients by making an immediate connection and understanding their needs through active listening.
Lead consultations by explaining treatment benefits clearly and tailoring conversations to each patient.
Discuss pricing and payment options confidently and transparently.
Address patient concerns with empathy, emotional intelligence, and problem-solving.
Help patients feel confident moving forward with treatment.
Provide positive, professional service during patient interactions.
Support office operations by helping maintain organized scheduling and adapting to a fast-paced environment.
Collaborate with doctors, clinical teams, and office leadership to provide a seamless patient experience.
Contribute to office growth through consultative sales and patient relationship building.