Dental Receptionist

Willamette Dental•Puyallup, WA

11d•Onsite

About The Position

In partnership with the clinical team, the Care Advocate provides quality customer service by coordinating patient flow and communicating effectively with patients, doctors, practice managers, and clinic staff. The Care Advocate bridges communication between patients, clinic staff, and appointment center representatives by monitoring treatment completion, facilitating oral health improvement initiatives, and supporting patient engagement. The role strengthens the therapeutic alliance between clinicians and patients by supporting provider recommendations, interventions, prescriptions, and recalls. This position reports to the Practice Administrator. The position is full-time, 40 hours per week, at the Puyallup practice. The schedule consists of four 10-hour shifts on Monday, Tuesday, Thursday, and Friday. The expected hiring range is $22 to $26 per hour, and the position is eligible for incentive pay under the Company's plan. The role may require travel to other Willamette Dental locations within a reasonable range based on business needs.

Requirements

High school diploma or GED.
Ability to successfully demonstrate educational requirements regarding care advocacy through an electronic exam.
Ability to successfully demonstrate case presentations regarding care advocacy to the Managing Doctor and Practice Manager.
Reliable and predictable attendance.
Ability to comply with applicable PPE requirements, including use of N95 respirators when required.

Nice To Haves

Post-secondary coursework, or an equivalent combination of education and experience that provides the ability to perform the essential functions.
At least two years of customer service experience.
Medical, dental clinic, or healthcare experience.
Strong knowledge of HIPAA compliance procedures.

Responsibilities

Oversee the daily schedule, identify opportunities to improve scheduling efficiency, monitor schedule changes, and promptly correct scheduling errors.
Understand payment methods and communicate fees to patients.
Collect and document payments for dental services and properly handle funds.
Balance the daily payment ledger, reconcile payments, complete M.O.O.L.A.H. forms, prepare deposit slips, and make timely daily bank deposits.
Update patient cards and confirm and verify insurance information.
Schedule treatment as directed by clinicians.
Prepare, organize, route, maintain, and duplicate patient charts and records as needed, including preparing new patient charts according to current WD guidelines.
Build rapport with patients by providing accurate information, addressing questions and concerns about treatment plans, and providing a Statement of Services at each visit.
Open and close the clinic and keep the reception area neat and clean.
Partner with the clinical team to improve patient understanding of dental procedures, treatment series, and interventions.
Understand provider expectations and reiterate communication directives to patients.
Partner with the clinical team to triage incoming emergency and unplanned treatment calls.
Coordinate care by scheduling and reinforcing recalls, arranging referrals to internal and external providers, and answering patient care questions.
Follow Willamette Dental's Personal Protective Equipment policy, including use of N95 respirators and other required PPE.
Travel to other WD locations within a reasonable range when needed based on business needs.
Maintain reliable and predictable attendance and be present for scheduled work times.
Handle protected health information in a manner consistent with HIPAA.