Dental Practice Manager (Bilingual)

Community Dental Partners•Lubbock, TX

21d

About The Position

The Dental Practice Manager manages the daily operations of Family Smiles Lubbock. The role is responsible for achieving operational goals, supporting dentists, conducting hiring, providing consistent leadership, managing employee relations, and collaborating with staff to help achieve goals and objectives. The manager oversees patient scheduling, productivity, financial and administrative processes, patient records, facility safety, and team performance. The position is scheduled Monday through Saturday. Salary depends on experience.

Requirements

Bilingual English/Spanish skills, spoken and written preferred.
Ability to work with minimal supervision; self-starter who demonstrates initiative.
Flexible, innovative, and highly adaptable to a dynamic business environment; able to act as a catalyst for change.
High engagement; supportive of leadership and a role model for company values and guiding behaviors.
Able and willing to work long hours and stay late when needed.

Nice To Haves

Management experience is a plus.
Knowledge of billing and treatment case presentation is preferred.
Knowledge of insurance plans and dental terminology is preferred.
A college degree is preferred but not required.

Responsibilities

Manage patient scheduling, staff productivity, collections and receivables, specialty referrals, and other office operations expenses.
Manage the office within budget guidelines, including clerical and auxiliary supplies, equipment upgrades, laboratory costs, and labor costs.
Support sales, marketing, and promotional programs to increase new-patient growth.
Recruit, hire, and develop office teams focused on providing high-quality patient care.
Supervise office teams and manage their performance and development, including feedback, appraisals, and corrective actions.
Communicate regularly with office teams to ensure they have the information, tools, and support needed to perform effectively.
Complete financial reviews, end-of-day reporting, staff payroll, accounts receivable reports, and other administrative tasks accurately and on time.
Maintain patient data, including regulatory chart documents, personal information, treatment consultation documentation, account history transactions, and electronic QSI data.
Maintain facility and equipment cleanliness and safety; report or correct hazards in compliance with state and federal regulations, including OSHA.
Respond to doctor, patient, and employee grievances, complaints, and inquiries, seeking help from the regional manager when necessary.
Build and sustain a collaborative leadership environment with doctors.
Perform other duties as assigned.