Dental Patient Service Supervisor

NORTHSHORE HEALTH CENTERS•Portage, IN

5d•Onsite

About The Position

The Dental Patient Service Supervisor oversees front desk operations within the dental department and is responsible for ensuring efficient, accurate, and patient-centered workflows. This role works closely with dental clinical staff, call center teams, and Pre-Service Clearance to ensure seamless coordination across departments. The Supervisor is responsible for driving consistency in scheduling, insurance verification, documentation, and patient communication, while identifying and resolving workflow gaps to support overall clinical performance and patient experience.

Requirements

High School Diploma, Transcripts, or Equivalent
Ability to analyze situations and solve problems at strategic and tactical levels
Excellent interpersonal and customer service skills
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Practiced at organization and planning
Employ Critical thinking and problem solving
Maintains composure and operates with emotional intelligence
Ethical reasoning and decision-making
Strong attention to detail
Receptive and responsive to feedback
Excellent verbal and written communication skills
Time management, prioritization, and sense of urgency
Proficient with Microsoft Office Suite or related software

Nice To Haves

Associate’s Degree in Health Services, Healthcare Administration, or related field
Two years of experience working within a healthcare setting

Responsibilities

Greets patients and visitors in a friendly and professional manner, determines the purpose of the visit, and directs them to the appropriate department to ensure a positive patient experience.
Registers new and established patients, ensuring all demographic information is accurate and up to date, and obtains required consents for treatment and release of medical records.
Verifies patient health benefits to ensure services are covered under the patient’s plan for billing and collection accuracy.
Submits prior authorization requests through insurance companies when required.
Completes financial screenings for uninsured or underinsured patients using appropriate financial information to ensure access to affordable care.
Collects all co-pays, sliding fee payments, and outstanding balances at the time of service.
Schedules and confirms appointments using appropriate scheduling guidelines and templates to support efficient provider workflows.
Completes patient check-in and check-out processes, including updating patient information and scheduling follow-up appointments as needed.
Communicates wait times with patients and, if excessive, provides alternative options when appropriate.
Ensures accurate and complete documentation within the patient chart, including notes related to insurance, scheduling, and patient interactions.
Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and routes or assists patients as appropriate.
Educates patients on services available at NorthShore Health Centers.
Balances cash and payment collections at the end of the workday to ensure accuracy and proper allocation of funds.
Maintains a working knowledge of organizational policies, procedures, and departmental workflows.
Follows all HIPAA guidelines and maintains strict confidentiality of patient information.
Attends meetings and training sessions as needed.
Performs other duties as assigned within the scope of Patient Service operations.
Monitors employment requisitions and applications for positions reporting to the Supervisor.
Participates in interviewing and selection of candidates for the Dental Patient Service team.
Facilitates and/or delegates new hire onboarding and initial training within the department.
Schedules dental patient service representatives to ensure adequate coverage and support efficient operations.
Monitors time and attendance of all direct reports.
Monitors employee performance and development, issuing feedback and corrective action as needed.
Organize and lead department and team meetings.
Provides ongoing coaching and training to staff to ensure consistency and accuracy in processes.
Works collaboratively with leadership across dental clinical teams, call center, and Pre-Service Clearance to ensure efficient patient flow and resolution of workflow issues.
Identifies operational gaps (e.g., insurance errors, scheduling issues, missing documentation) through regular chart audits and implements improvements to processes.
Weekly travel to sites that Supervisor has direct reports at.
Performs other duties as assigned by the Chief Operating Officer, Director of Dentistry, and/or Senior Director of Health Center Operations.