Dental Patient Service Representative

Westside Family Healthcare•Wilmington, DE

10h•Onsite

About The Position

WESTSIDE IS LOOKING FOR Dental Patient Service Representatives! JOIN THE TEAM THAT MAKES A DIFFERENCE! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and co-payments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. Our Mission: To improve the health of our communities by providing equal access to quality healthcare Our Vision : Achieve health equity for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people

Requirements

High school diploma or GED
One year of work experience in customer service
Six months of experience using Microsoft Office software

Nice To Haves

At least one year of experience in the dental field
Experience using Dentrix

Responsibilities

Greet all patients
Distribute “New Patient” and “Health History” forms to new patients and assist with completion if needed
Register and update current information in Dentrix, with proper spelling and verified information
Verify patient’s insurance eligibility with the insurance carrier
Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
Tie out daily payments received between Daily Deposit Sheet and payments in drawer
Diligently manage schedule, adhering to the providers’ templates
Contact referrals to setup appointments
Assist in resolving any scheduling problems or rescheduling patients when needed
Complete appointment reminder phone calls

Benefits

Competitive pay (based on experience)
18 days of PTO each year
10 holidays
Summer Socials
employee appreciate events
Public Service Loan Forgiveness
Tuition Reimbursement (up to $3,000 per year)
Day one enrollment into our 401(k) plan
company match at 4% match on 5% of your contributions, starting after your first six months
Medical plan options
dental
vision
disability and life insurance coverage
fully company paid benefits like Delaware Paid Leave
short-term disability
life insurance