Front Desk/Treatment Coordinator
About The Position
Wilmington Family Dental is seeking a Dental Patient Coordinator to join their growing team. This position supports both Wilmington Family Dental and Precision Periodontics, providing variety and opportunities to expand knowledge in general dentistry and periodontics. The ideal candidate will enjoy building relationships with patients, coordinating schedules, navigating insurance, and being an essential part of a collaborative team. This role is the first impression for the practices, ensuring patients have a seamless and personalized experience from their first phone call through treatment completion.
Requirements
- Minimum one year of dental front office experience
- Experience with dental insurance verification, claims, and treatment presentation
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Comfortable discussing finances and payment options with patients
- Proficiency with dental practice management software and general computer applications
- Positive attitude with the ability to work independently and as part of a team
- Ability to adapt between two neighboring practices while maintaining outstanding patient service
- Understands the importance of confidentiality and HIPAA compliance
Nice To Haves
- Enjoys building lasting relationships with patients
- Thrives in a fast-paced environment
- Maintains exceptional attention to detail
- Demonstrates professionalism, empathy, and discretion
- Is dependable, flexible, and solutions-oriented
- Communicates clearly with patients, providers, and teammates
- Takes initiative and is always willing to help wherever needed
Responsibilities
- Welcome patients and create a warm, professional first impression
- Answer phones, schedule appointments, and manage provider schedules efficiently
- Check patients in and out while ensuring accurate demographic and insurance information
- Verify insurance benefits and explain coverage to patients
- Present treatment plans and review financial arrangements with confidence and compassion
- Coordinate patient financing and collect payments
- Process insurance claims, payments, and outstanding balances
- Maintain accurate electronic patient records and documentation
- Coordinate referrals and communication between general dentistry and the periodontal specialty office
- Monitor appointment schedules to maximize efficiency and patient flow
- Help maintain patient retention through follow-up appointments and outstanding treatment scheduling
- Respond to patient questions and resolve concerns with professionalism and empathy
- Support the clinical team with administrative tasks that contribute to an exceptional patient experience
Benefits
- Competitive pay based on experience
- Medical Insurance
- Dental Insurance
- 401(k) with 4% employer match
- Vision Insurance
- Life Insurance
- Disability Insurance
- Accident Insurance
- Paid holidays
- Paid Time Off
- Continuing Education
- Professional development
- Modern, fully digital practices
- Positive team culture focused on respect, growth, and exceptional patient care
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
