Front Desk Coordinator / Treatment Plan Coordinator

North American Dental Group • North Olmsted, OH

3d • Onsite

About The Position

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care. Wondering how this shapes your job experience? We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

Requirements

• 3 years dental experience required
• Excel in multi-tasking and time management
• Must possess outgoing, friendly, and professional personality with excellent customer service and organizational skills
• Experience in dental or medical field with scheduling and verifying insurance preferred
• Strong computer skills, knowledge of Microsoft Office products, dental software, and ability to learn new programs
• Must have PROVEN stable work history with 3 references that can be (and will be) contacted
• Must get along well with others & be a true team player
• Must be someone who can work efficiently and independently
• Must possess, maintain, and strive toward our core values of Service, Empathy, Integrity, Excellence, and Fun!
• Must value personal hygiene and maintain a professional appearance
• ENJOYS working with people/patients

Nice To Haves

• Medicaid experience HIGHLY PREFERRED

Responsibilities

• Greeting and scheduling patients
• Collecting co-payments
• Presenting treatment plans
• Working to ensure schedules meet production goals
• Developing reports on production goals
• Serving as an advocate and educator in creating treatment plans for dental care
• Answering incoming calls using proper telephone etiquette and responding to telephone inquiries from potential patients
• Assisting the patient in prioritizing the treatment and establishing a plan for scheduling and payment for dental services
• Case presentation and acceptance including chair-side treatment planning
• Conducting treatment plan consultations with new and existing patients to address patient concerns and answer questions regarding dental treatment plans
• Scheduling, rescheduling, and confirming new patient appointments, promoting flexibility and care regarding appointment opportunities to patients seeking care and working to maintain full schedules and maintain office schedule flow
• Performing with urgency and efficiency
• Check in
• Check out
• Insurance verification
• Treatment planning
• Gathering patient information
• Maintaining confidentiality that is required of a healthcare facility
• Keeping the front office tidy
• Cleaning duties
• Participation in morning huddles
• Monthly team meetings

Benefits

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Comprehensive benefits package, including 401k
• Constant opportunities for career growth and continuing education
• An exciting atmosphere that allows for freedom and individuality – enabling our team to always strive to do the best for our patients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed