Dental Office Manager - (Pediatric / Ortho Experience Preferred)

PDS Management Services, LLC • Town of Catskill, NY

63d • $70,000 - $80,000 • Onsite

About The Position

Pediatric Dentistry of Catskill is seeking a highly motivated, organized, and experienced Dental Office Manager to lead their clinical and administrative teams. This is a full-time, on-site leadership position focused on creating a fun, welcoming environment for kids and families. The role involves managing daily operations, leading staff, overseeing various administrative and clinical processes, ensuring compliance, tracking key performance indicators, handling patient concerns, training staff, and supervising insurance verification and patient financing. Collaboration with HR on staff development is also a key aspect.

Requirements

• 4+ years of dental experience, including 2+ years in a leadership role
• Proficiency with Dentrix or similar practice management software
• Strong knowledge of pediatric dental procedures, insurance, and billing
• High school diploma or equivalent (required)
• Must be able to commute or relocate to Catskill, NY

Nice To Haves

• Pediatric / Ortho Experience Preferred
• College degree or advanced certifications (preferred)
• Excellent leadership, communication, and organizational skills

Responsibilities

• Manage all daily front and back office operations
• Lead and support staff using a servant leadership approach
• Oversee scheduling, billing, daily closeouts, and clinical flow
• Ensure full compliance with HIPAA, OSHA, and pediatric dental standards
• Track and analyze KPIs: production, collections, payroll, and expenses
• Handle escalated patient concerns with professionalism and empathy
• Train staff on new systems, policies, and performance goals
• Supervise insurance verification, benefit reviews, and patient financing
• Collaborate with HR on staff development, coaching, and performance feedback

Benefits

• Performance Bonuses (Recurring)
• Annual Salary Reviews
• Laptop + Remote Access Provided
• Full Benefits Package
• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• Life Insurance Coverage
• Flexible Spending (FSA) and Health Savings Accounts (HSA)
• Paid Time Off (PTO)
• Aflac Supplemental Options
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED