Dental Office Manager

Aspen Dental Management•Pittsburgh, PA

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors, helping create positive patient experiences and build trust and loyalty. The role participates in an extensive ten-week training program focused on business and leadership knowledge to support success and growth within the organization. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc.; details may vary by location.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.
People-centric leadership style with the ability to motivate and inspire others.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients on treatment options provided by the clinical team, verify insurance payment, and ensure collection while supporting high-quality care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and develop strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Complete additional tasks as required.