Dental Office Manager/ Treatment Coordinator

Empower Dental Group•Burbank, CA

26d•$80,000 - $90,000

About The Position

The Dental Office Manager/Treatment Coordinator will support a growing, patient-centered dental practice by coordinating treatment presentations, patient finances, insurance, scheduling, and daily office operations. The role works closely with dentists, hygienists, assistants, front office staff, billing staff, ownership, and management to support coordinated patient care and efficient practice operations. Responsibilities include explaining treatment plans and payment options to patients, managing budgets and billing oversight, coordinating provider and treatment schedules, supporting insurance verification and claims, leading and developing staff, and maintaining compliance with applicable safety, privacy, professional, and organizational policies. Additional similar, related, or logically associated duties may be assigned by management or executive leadership. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The stated pay is $80,000–$90,000 annually, depending on experience, plus bonus.

Requirements

High school diploma or equivalent.
At least 2 years of experience in dental practice management.
At least 5 years of total experience in a dental organization.
At least 1 year of experience as a Treatment Coordinator.
In-depth knowledge of dental procedures, terminology, and insurance processes.
Familiarity with the California Dental Practice Act and Dental Hygiene Board of California (DHBC) regulations.
Strong understanding of third-party financing options such as Cherry and CareCredit.
Proficiency with dental practice management software such as Open Dental.
Working knowledge of electronic health records (EHR) and coding for dental and medical billing.

Nice To Haves

Clinical experience, such as experience as a Dental Assistant or Hygienist.

Responsibilities

Review and present treatment plans clearly and compassionately, explaining benefits and risks.
Answer patient questions about procedures, recovery, timing, insurance coverage, and costs.
Educate patients about payment options, including third-party financing, office plans, and discounts.
Build rapport and trust to support treatment acceptance and long-term patient relationships.
Provide accurate treatment estimates and document financial agreements.
Collect co-payments or deposits before scheduling treatment and assist with financing applications.
Manage operating budgets, monitor expenses, and oversee patient billing and collections.
Collaborate with billing staff to ensure dental and medical procedure codes are posted correctly.
Generate and present financial and performance reports to ownership or upper management.
Manage provider schedules to maintain clinical flow and a positive patient experience.
Schedule and coordinate treatment appointments and transitions between clinical and front office teams.
Track outstanding treatment plans and follow up to encourage timely scheduling.
Oversee daily office operations, including supplies, sterilization protocols, and facility upkeep.
Confirm insurance benefits and limitations and obtain pre-authorizations as needed.
Explain insurance details to patients and help resolve questions or discrepancies.
Coordinate with insurance providers to process claims, manage denials, and maintain accurate patient accounts.
Lead daily team huddles to align the team on schedules, goals, and performance metrics.
Collaborate with dentists, hygienists, assistants, and front office staff to coordinate patient care.
Supervise and train staff, provide feedback, and participate in hiring and performance evaluations.
Foster a positive, communicative work environment and proactively address conflicts or concerns.
Ensure adherence to OSHA, HIPAA, CDA, and HR policies and safety standards.
Maintain accurate patient records, insurance documentation, and operational compliance.
Develop and implement office policies and procedures that support efficiency, safety, and regulatory compliance.