Dental Office Front Desk/Receptionist

Fitchburg Smiles • Fitchburg, MA

3d • Onsite

About The Position

We are seeking a friendly and organized part-time Front Desk/Receptionist to join our dynamic dental team. As the first point of contact for our patients, you will be responsible for creating a welcoming and professional atmosphere, managing patient records, scheduling appointments, and providing exceptional customer service. Our dental office values exceptional patient care, teamwork, and continuous improvement. We strive to create a warm and welcoming environment for our patients, and we're looking for a Front Desk/Receptionist who shares our passion for delivering outstanding service. At Fitchburg Smiles, we are proud to have been serving the Fitchburg community for over 6 years, providing top-notch dental care to patients of all ages. Our state-of-the-art dental practice is dedicated to delivering exceptional service, unparalleled quality, and personalized attention to each and every patient. Our Mission: Your Health and Happiness At Fitchburg Smiles, our mission is to provide exceptional dental care that exceeds our patients’ expectations. We are committed to building long-term relationships with our patients, based on trust, respect, and open communication.

Requirements

• High school diploma or equivalent required
• Previous experience in customer service or front desk role, preferably in a dental or medical setting
• Excellent communication, organizational, and interpersonal skills
• Ability to work part-time schedule
• Proficient in dental software and Microsoft Office

Nice To Haves

• Degree in business administration or related field preferred
• Friendly and approachable demeanor
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Attention to detail and organizational skills
• Ability to work effectively in a team environment

Responsibilities

• Greet patients and visitors in a warm and professional manner
• Schedule appointments, manage cancellations, and handle patient inquiries
• Accurately maintain patient records, both electronic and paper-based
• Handle phone calls, emails, and messages in a timely and professional manner
• Manage front desk operations, including answering phones, directing patients, and maintaining a clean and organized workspace
• Collaborate with dental staff to ensure seamless patient care
• Maintain confidentiality and adhere to HIPAA guidelines

Benefits

• Bonus based on performance
• Paid time off
• Parental leave
• Competitive hourly rate
• Opportunity to work in a friendly and dynamic team environment
• Professional development opportunities, including training in dental software and procedures
• Flexible scheduling to accommodate your needs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED