Dental Lab Technical Advisor

Perry & Young Dental Lab • Fenton, MO

2d

About The Position

National Dentex is a healthcare organization specializing in the dental industry, providing products, services, and technologies for dental restorations. The Dental Lab Technical Advisor position is based at NDX Keller in Fenton, Missouri. This full-time role supports customers and dental offices by handling technical-area calls, following up on cases, completing administrative quality inspections, and resolving customer concerns. Regular hours are 7:30 a.m. to 4:00 p.m., Monday through Friday, and may change from time to time.

Requirements

• High school diploma or GED equivalent.
• At least 12 months of direct dental customer service experience involving technical issues.
• Computer skills, including typing and familiarity with Microsoft Office products.
• PC literacy and proficiency with Outlook, Word, and Excel.
• Ability to communicate verbally by telephone and with all levels of staff while maintaining a positive demeanor.
• Initiative, excellent listening skills, and attention to detail.
• Strong communication skills, customer focus, problem-solving, decision quality, willingness to learn, and productive work habits.

Nice To Haves

• At least 12 months of production experience is preferred.

Responsibilities

• Facilitate calls for the assigned technical area: Removable, Fixed, Implant, or Appliances.
• Make proactive follow-up calls on completed cases for new doctors and new products.
• Complete an administrative quality inspection on all cases, checking work-ticket items, prescriptions, and billing accuracy, and adding personal notes where appropriate.
• Provide special attention to new doctors and doctors experiencing concerns.
• Build relationships with staff members in customer offices, including participating in local, regional, and state dental staff organizations.
• Analyze remakes by customer and ensure issues are resolved.
• Follow up on customer issues to ensure they are resolved to the customer's satisfaction.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid holidays
• Paid vacation
• Paid sick time
• 401(k)
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED