Dental Lab Assistant

Hiossen • Morrisville, PA

1d

About The Position

The Dental Lab Assistant supports case intake, tracking, documentation, and production flow in a dental laboratory. The role monitors case due dates, identifies potential delays, and communicates risks to technicians and supervisors. It also reviews incoming web orders for complete and accurate prescriptions, scan files, and attachments, follows up with dental offices when information is missing, and updates case statuses throughout production.

The assistant helps lab technicians with design-related tasks, including preparing scan files and setting up cases in CAD software, and performs basic design work under their direction. The position also maintains organized case records and work areas and coordinates with production and customer service teams to support the flow of cases.

Requirements

• High school diploma or equivalent.
• Strong organizational and time management skills, with the ability to manage multiple deadlines.
• Proficiency with computers, web-based order systems, and Microsoft Office, including Excel.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills and the ability to interact professionally with dental offices.
• Ability to lift 5–30 lbs.

Nice To Haves

• Dental laboratory or dental office experience.
• Basic knowledge of dental terminology and restorations, such as crowns, bridges, and abutments.
• Familiarity with 3Shape Dental Manager or other dental CAD software; training will be provided.

Responsibilities

• Track and monitor case due dates to help ensure cases are completed and shipped on time.
• Identify cases at risk of delay and communicate them to lab technicians and supervisors in advance.
• Receive, review, and process incoming cases submitted through the web order system.
• Verify prescriptions, scan files, and attachments are complete and accurate before cases enter production.
• Follow up with dental offices regarding missing information or case clarifications.
• Update case status in the web order system throughout the production process.
• Assist lab technicians with design tasks, including preparing scan files and setting up cases in CAD software.
• Perform basic design work under the direction of lab technicians.
• Maintain organized and accurate case records and documentation.
• Coordinate with production and customer service teams to support smooth case flow.
• Keep work areas clean and organized and assist with other laboratory duties as needed.

Benefits

• Health, vision, and dental insurance with coverage for the employee and family.
• Basic life insurance and AD&D, 100% company-sponsored.
• Short-term and long-term disability insurance, 100% company-sponsored.
• 401(k) plan with company match up to 5% of salary.
• 15 days of paid time off in the first year (6 vacation and 9 sick days), increasing to 20 days from the second year.
• One paid day off for the employee's birthday.
• 10 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED