Dental Front Office / Treatment Coordinator

Specialized Dental Partners•Plano, TX

2d•Onsite

About The Position

We are seeking a friendly and experienced Dental Front Office / Treatment Coordinator to join our dedicated team. In this role, you will serve as the first point of contact for our patients, playing a vital role in delivering an exceptional patient experience and supporting the smooth operation of our practice. You will also be responsible for reviewing recommended treatment plans, discussing financial options, and helping patients understand their care from consultation through completion of treatment. Our office maintains a fast paced yet collaborative environment that encourages teamwork, innovation, and efficiency while providing high quality patient care.

Requirements

High school diploma or equivalent
3+ years of previous dental front office and/or treatment coordinating experience (Periodontal experience preferred)
Experience with dental practice management software
Proficiency with computers, including Microsoft Office applications
Knowledge of dental insurance and billing procedures

Nice To Haves

Knowledge of Dentrix is preferred
Excellent communication and customer service skills
Reliable, organized, and detail-oriented

Responsibilities

Greet patients warmly and ensure a welcoming, professional environment
Schedule and confirm appointments, manage provider calendars
Answer phone calls, respond to inquiries, and manage patient communication
Verify insurance coverage and obtain necessary pre-authorizations
Process payments, handle billing, and maintain accurate financial records
Maintain patient records and ensure accurate data entry
Coordinate patient flow and assist with administrative support as needed
Ensure compliance with patient confidentiality and HIPAA regulations
Present & schedule proposed dental treatment to patients and answer questions regarding procedures, timelines and fee's
Follow up with patients on pending or incomplete treatment plans to ensure they understand the value and timing of care
Additional responsibilities may be assigned