Dental Front Office Coordinator

sfdental•San Francisco, CA

18h•Onsite

About The Position

Our practice is a private, patient-centered San Francisco practice where clinical integrity is our highest priority. We believe in providing excellent care without compromise. We are seeking a Patient Care Coordinator who shares this commitment—someone who understands that administrative precision and a calm front-office presence are vital to building patient trust. This is a fully on-site role where you will be the primary point of contact for our patients and a vital partner to our clinical team. We would especially love to find someone who also has an interest in marketing, patient communication, and/or HR support, as there may be opportunities to assist with internal culture initiatives, patient outreach, and practice growth efforts over time.

Requirements

2+ Years of Dental Front Office experience (Required).
High proficiency in Open Dental and Dexis (Highly Preferred).
A solid understanding of dental procedures to explain them clearly and empathetically to patients.
The ability to stay calm, kind, and professional even when clinical care becomes unpredictable.
A natural inclination toward accuracy in billing, coding, and scheduling.

Nice To Haves

Interest in marketing, patient communication, and/or HR support.

Responsibilities

Manage the lobby with grace, keeping patients informed and comfortable when a complex clinical case runs us behind schedule.
Perform thorough insurance breakdowns and verify benefits with a minimum 95% accuracy rate.
Utilize Open Dental to manage the Treatment Planner and accounts, and ensure Dexis digital images are correctly organized and attached to claims for seamless reimbursement.
Manage the "ebb and flow" of a busy clinical day by understanding the rhythm of Doctor Time vs. Assistant Time.
Maintain a productive schedule that allows the clinical team to focus on the patient in the chair.