Dental Equipment Technician (Waltham, MA)

Hiossen•Waltham, MA

About The Position

Hiossen is hiring a Dental Equipment Technician based in Waltham, Massachusetts. The technician provides customer-facing repair and installation services for dental equipment, maintains tools and inventory, completes work orders and related documentation, and communicates with team members and dispatchers about job progress. The position requires travel within the United States at least once per month for equipment installation and repair services, compliance with OSHA and company policies, and adherence to vehicle, uniform, and workplace behavior requirements. Compensation is $55,000–$75,000 annually. The position also offers a car allowance with a gas card or mileage reimbursement, a cellular allowance or company-provided phone, insurance coverage, a 401(k) match, paid time off, birthday PTO, and paid holidays. Hiossen was established in the United States in 2006 by parent company Osstem and became Hiossen Implant in 2007. It manufactures dental implants and equipment and, together with its global affiliates, has approximately 4,500 employees worldwide, operations in more than 40 countries, and sales distribution in more than 70 countries.

Requirements

High school diploma required.
At least 3 years of experience in equipment repair or installation and customer service.
Working knowledge of hydraulic, mechanical, and electrical systems.
Basic computer skills and ability to use a company-provided laptop for work-related tasks.
Strong customer service and interpersonal skills, including the ability to adapt to different customer types.
Excellent communication and time-management skills.
Ability to multitask, prioritize, and manage workload effectively.
Ability to lift up to 100 pounds.
Compliance with the company uniform and dress policy.
Valid driver's license and clean driving record.
Willingness to travel within the United States at least once per month.

Nice To Haves

Associate's degree or technical school certification.
Bilingual ability in English and Korean.

Responsibilities

Provide repair and installation services to customers in a courteous and professional manner.
Maintain necessary tools and ensure they are available for installation and repair work.
Maintain appropriate inventory levels and manage parts and supplies.
Attend required training, including Hiossen-specific and manufacturer technical training.
Comply with OSHA regulations and use required personal protective equipment.
Communicate assignment progress promptly to team members and dispatchers.
Complete work orders accurately and on time; review them with the customer or responsible staff before departure, documenting time on-site, work performed, parts replaced, and parts to be ordered.
Close and submit work orders daily for billing.
Submit job-related paperwork within required timeframes, including FDA forms, expense reports, and other required documents.
Follow Fleet Management Policy requirements, including vehicle maintenance and accident management.
Participate in special projects and perform other duties as required.
Travel within the United States at least once per month to provide equipment installation and repair services.
Meet ongoing company standards for quantity and quality of work.
Perform work in compliance with company policies and procedures, including Worldwide Business Standards.
Adhere to company workplace behavior policies and directives.

Benefits

$55,000–$75,000 annual salary.
$230 biweekly car allowance with gas card, or company mileage reimbursement.
$40 biweekly cellular allowance, or a company-provided cellphone.
Medical and dental insurance.
Vision insurance.
Basic life insurance and AD&D, 100% company-sponsored.
Short-term and long-term disability insurance, 100% company-sponsored.
401(k) plan with company match up to 5% of salary.
15 days of paid time off in the first year (6 vacation and 9 sick days), increasing to 20 days from the second year.
One paid day off on the employee's birthday.
10 paid holidays per year.