DENTAL CUSTOMER SERVICE REPRESENTATIVE

Siouxland Community Health Center • Sioux City, IA

7d • Onsite

About The Position

Siouxland Community Health Center has an opening for a Full-time Dental Customer Service Representative. The hours for this position are 7:30 AM - 5 PM, 3 days a week, and 7:30 AM - 8 PM one day a week. The successful candidate will serve as the first point of contact, checking patients in and out, and directing patient flow. Responsibilities include obtaining, reviewing, updating, and entering patient demographics, insurance, and financials into the Practice Management System (PMS). The role also involves maintaining and identifying different insurance types, co-pays, and deductibles, discussing account balances with patients, collecting payments, and managing recall systems and various patient lists (ASAP, Wait, Will Call, and unscheduled). This is not an exhaustive list of all functions.

Requirements

• Previous customer service experience required.
• Advanced computer and data entry skills.

Nice To Haves

• Dental reception and collection experience strongly preferred.
• Dentrix system experiences a plus.
• Knowledge in dental terminology preferred.
• Insurance administration experience preferred.
• Prior dental clinic experience a plus.
• Bilingual Spanish preferred.

Responsibilities

• Serve as first-point of contact and check patients in & out, directing patient flow.
• Obtain, review, update and data entry of patient demographics, insurance and financials in PMS.
• Maintain and identify different insurance types, co-pays and deductibles.
• Discuss account balance with patient and collect patient balance.
• Maintain recall system and manage ASAP, Wait, Will Call and unscheduled lists.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed