Dental Customer Service Representative

Siouxland Community Health Careers • Sioux City, IA

6d • Onsite

About The Position

Siouxland Community Health Center has an opening for a Full-time Dental Customer Service Representative. The hours are 7:30 AM - 5 PM three days a week and 7:30 AM - 8 PM one day a week. The preferred candidate will have solid experience and advanced knowledge in dental reception and collections, advanced computer and data entry skills, and knowledge of dental terminology. Experience with the Dentrix system, insurance administration, and prior dental clinic experience are a plus. Bilingual Spanish is preferred. The successful candidate will serve as the first point of contact, manage patient check-in and check-out, direct patient flow, obtain and update patient demographics, insurance, and financial information in the Practice Management System (PMS). They will also maintain and identify different insurance types, co-pays, and deductibles, discuss account balances with patients and collect payments, and manage recall systems and various patient lists (ASAP, Wait, Will Call, unscheduled). Siouxland Community Health Center is an equal opportunity employer and participates in E-Verify. Pre-employment requirements include a drug screen, background check, and review of immunizations, with potential exemptions for religious or medical accommodations.

Requirements

• Previous customer service experience required.
• Advanced computer and data entry skills.

Nice To Haves

• Dental reception experience
• Collection experience
• Dentrix system experience
• Knowledge in dental terminology
• Insurance administration experience
• Prior dental clinic experience
• Bilingual Spanish

Responsibilities

• Serve as first-point of contact and check patients in & out, directing patient flow.
• Obtain, review, update and data entry of patient demographics, insurance and financials in PMS.
• Maintain and identify different insurance types, co-pays and deductibles.
• Discuss account balance with patient and collect patient balance.
• Maintain recall system and manage ASAP, Wait, Will Call and unscheduled lists.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed